What are the responsibilities and job description for the Customer Service Advisor (WFH) position at Stanley Steemer?
Are you motivated and an ambitious team player with a passion for customer service and sales? Do you thrive in a fast-paced environment? Looking for a Career with a Future? If so, Stanley Steemer is the place for you! Stanley Steemer is looking for motivated and reliable individuals to join our team as a REMOTE Customer Service Agent (CSA). If you enjoy hands-on work, helping customers, and being part of a strong team, this is a great opportunity!
Pay & Compensation
- $14-16 per hour base pay
- Performance incentives
- Upon completion of a 3-week training period, CSAs will be eligible to earn commissions. Most CSAs earn between $15 per hour to $17 per hour
Schedule
- Training is 3-weeks beginning Monday, September 21st through Friday, October 9th at either 7:30 am EST or 11:30 am EST
- Training is conducted in a hybrid format, blending classroom learning with hands-on phone training.
- Flexible schedule, including Saturdays OR Sundays
- 8-hour shifts
- Full-time opportunity with consistent work
Responsibilities
- Answer incoming calls from customers in a professional and engaging manner
- Schedule, confirm, and update cleaning appointments accurately and efficiently
- Identify customer needs and recommend appropriate services to maximize value
- Actively upsell and cross-sell services by educating customers on available options and benefits
- Consistently ask for the sale and work to close every opportunity presented
- Consistently work to meet or exceed sales metrics
- Stay engaged, present, and performance-driven throughout each shift
What we’re looking for
- Applicants MUST have their own computer, two monitors, high-speed internet, webcam, and a USB headset
- Friendly and comfortable talking with customers
- Reliable and dependable
- Organized and able to multitask
- Comfortable using computers and learning new systems
- Professional but personable
- Background check and drug test (minus THC)
- At least 18 years of age
What We Offer
- Weekly Pay!
- Tenure sales bonus starting at 6 months
- Health Plan, Prescription Drug Program, Dental Plan, Vision Plan
- 401(k) Retirement Plan, Basic Life, Accidental Death & Dismemberment
- Optional Life Insurances
- Employee Assistance Program
- Paid Time Off (PTO) and Paid Sick
- Paid Holidays, Bereavement Leave
- Medical Leave of Absence, Personal Leave of Absence
- Short Term Disability, Long Term Disability, and Employee Discount Programs
- Stability and a variety of different roles that provide a path to career advancement
- Discounts on Stanley Steemer Products and Services
- Family-owned and operated since 1947
- U.S. manufactured equipment and technicians trained in-house
Stanley Steemer hires the highest quality individuals to serve our customers and is an Equal Opportunity Employer.
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Salary : $14 - $16