What are the responsibilities and job description for the Customer Support Representative position at Stang Insurance Consulting?
Stang Insurance Consulting (SIC) is an independent firm specializing in Life Insurance and Medicare solutions. With a strong focus on serving niche markets, SIC prioritizes providing personalized options tailored to clients' unique needs. The company is committed to ensuring clients have access to a wide range of carrier and product choices, always keeping their best interests at the forefront. Guided by a non-biased approach, SIC delivers customized and reliable insurance consulting services.
This is a full-time, on-site position located in Buffalo, NY. The Customer Support Representative will address customer inquiries, resolve issues, and ensure an excellent client experience with Stang Insurance Consulting. Responsibilities include responding to customer communications, providing policy information, assisting with troubleshooting issues, and maintaining high levels of customer satisfaction and professionalism in all interactions.
- Strong skills in Customer Support and Customer Service to effectively assist clients with inquiries and solutions.
- Proficiency in Customer Satisfaction and a passion for delivering exceptional service.
- Excellent Communication skills, both verbal and written, to interact effectively with customers and team members.
- Ability to perform Troubleshooting to resolve client concerns and address service requests efficiently.
- Experience in the insurance industry or related fields is a plus.
- Proficiency with relevant software and tools to document customer interactions and support requests.
- High school diploma or equivalent required; additional education or certifications in customer service or insurance is advantageous.
Salary : $45,000 - $48,000