Customer Service Specialist

Stang Insurance Consulting (SIC) is an independent firm specializing in Life Insurance and Medicare solutions. With a client-focused approach, SIC provides unbiased guidance, presenting a wide range of options to ensure customers select the best plans for their individual or family needs. The company prioritizes the unique requirements of its clients, offering personalized service and expert advice in a niche sector of insurance.

This is a full-time remote role for a Customer Service Specialist. The primary responsibilities include providing exceptional customer support, addressing inquiries, resolving issues promptly, ensuring customer satisfaction, and enhancing the overall customer experience. The role requires maintaining high standards of professionalism and effective communication, particularly through phone interactions.

• Expertise in Customer Support and Customer Service to handle inquiries and provide effective solutions
• Strong skills in Customer Satisfaction and Customer Experience with a focus on delivering a positive outcome
• Professional phone etiquette and the ability to communicate clearly and empathetically
• Exceptional problem-solving abilities and attention to detail
• Ability to work independently and manage time effectively
• Proficiency with customer relationship management (CRM) software is a plus
• Prior experience in the insurance or financial services industry is advantageous