What are the responsibilities and job description for the Customer Service Representative position at Standard Heating & Air Conditioning?
Standard Heating & Air Conditioning of Birmingham, AL is looking to hire a full-time Customer Service Representative. Are you a customer service professional who is looking for better hours and pay? Would you like to have most of your Saturdays and all your Sundays free? Are you interested in starting a career with a stable and respected HVAC company? Would you enjoy working in a fast-paced office environment? If so, please read on!
This position pays a competitive wage of $13.00/hr-$15.00/hr, depending on experience. You would also be eligible for generous benefits including a bonus plan, Blue Cross & Blue Shield health insurance, a medical flex plan, vision, dental, short & long-term disability, life insurance, a 401 (k) plan, a 3-day weekend rotation, paid holidays, paid education opportunities, and a family-friendly work environment with up to three weeks of paid vacation. If this sounds like the opportunity that you've been looking for, fill out our initial 3-minute, mobile-friendly application today!
ABOUT STANDARD HEATING & AIR CONDITIONING
We are an 85-year-old company that has been providing the highest quality residential and commercial HVAC, plumbing, and generator services to Birmingham, Mountain Brook, Vestavia Hills, and the surrounding areas for over 75 years. We perform installations, service repairs, and maintenance and pride ourselves on being reliable, affordable, and up-to-date with the most recent technology. We are committed to ensuring that both our residential and commercial customers get the comfort and peace-of-mind that they deserve.
In order to provide this high level of service, we must attract and retain employees who care about our company, each other, and, most importantly, our customers. We take great pride in being a great place to work! We strive to provide stability, opportunity, and fair compensation to ensure that our employees enjoy their daily work and feel appreciated. We have carried an A rating with the BBB since 1963 and were Angie's List Super Service Award winners for the past five consecutive years.
A DAY IN THE LIFE AS A CUSTOMER SERVICE REPRESENTATIVE
As an HVAC Customer Service Representative, you arrive each day determined to provide superb customer service to our clients and help keep our office running smoothly. Your primary responsibilities are to answer phones, schedule and confirm appointments, make follow-up calls, and process invoices. Often you work as a liaison between our clients and other departments to ensure that they are taken care of promptly.
Your positive, friendly disposition comes through in all your interactions and is one of the reasons our clients enjoy doing business with us. Your attention to detail and excellent communication skills ensure that their needs are met. You are never bored as there are always a variety of office tasks that you can help with. You love that you get to interact with people every day and enjoy keeping busy.
QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE
- Customer service experience
- Phone skills
- Scheduling skills
- Competence in Microsoft Office
Any experience in the HVAC industry would be a plus but is not required. We can train the right person on the industry-specific aspects of this job. Do you have excellent interpersonal skills? Are you service-oriented, patient, and able to empathize with others? Do you understand good phone etiquette? Are you organized and able to prioritize tasks effectively? Do you thrive in a fast-paced environment? If so, then you might just be perfect for this position!
WORK SCHEDULE
This is a full-time 8:00 am - 5:00 pm position with some overtime during the busy season. We work one Saturday every 4-6 weeks.
ARE YOU READY TO JOIN OUR HVAC OFFICE TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this Customer Service Representative position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Salary : $13 - $15