What are the responsibilities and job description for the Product Training Coordinator position at Standard Electric Supply Co?
Product Training Coordinator
Standard Electric Supply Co. is a family-owned company that is celebrating 106 years of service. We are a wholesale distributor of electrical and automation supplies. We have 16 locations across Wisconsin, Illinois, and Indiana. If you are dedicated to providing superior customer service and enjoy working with a quality-driven organization, we want you to join our team!
About the Role:
We are seeking a dynamic Product Training Coordinator to join our team. This role is responsible for developing, delivering, and maintaining product training programs for associates, ensuring they have the knowledge and skills required to excel in their roles. The ideal candidate will have a strong background in the electrical industry, training, and customer service, and will thrive in a collaborative, family-oriented environment.
Minimum Qualifications:
- Minimum of three years in customer service, sales, or engineering within the electrical industry.
- Experience as a trainer in a business environment.
- Experience with training methods and electrical industry product knowledge.
- Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint
- Valid driver’s license and ability to travel a few times a month.
- Ability to drive up to five hours per day and sit for up to eight hours to operate computer and deliver training sessions.
Responsibilities:
- Gain knowledge of suppliers, product lines, and computer systems to provide effective product training for associates.
- Evaluate associates’ product knowledge using a product knowledge assessment and determine training needs.
- Schedule, conduct, and coordinate training sessions for associates in the product training program.
- Track and maintain assessment scores, conduct periodic reassessments, and provide regular updates to management.
- Create and maintain product training information within our quality system and ensure training records are up to date.
- Collaborate with suppliers and engineering to identify and incorporate external and advanced training opportunities.
- Maintain the Product Training page and ensure all training materials are current and relevant.
- Monitor requests to the engineering team to identify training opportunities and engage with associates as needed.
Benefits:
- Business Hours 7:30 AM - 4:30 PM, Monday – Friday
- Paid Vacation, Sick, and Personal Days
- Paid Holidays
- Health, Dental, and Vision Insurance
- 401K Match and Profit Sharing
- Paid Parental Leave
- Tuition Reimbursement
- Student Loan Repayment Assistance
- Family Oriented Culture
We are an equal employment opportunity employer.