TV Production Support Analyst

Stand8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, New York, New Jersey, Atlanta, Mexico, India, and more.

Our solutions team is seeking a TV Production Support Analyst to support a major media & entertainment client in Atlanta. This role is centered on onsite support within a production-focused environment, where speed, communication, and hands-on technical problem solving are critical to day-to-day operations. We're looking for someone who can deliver dependable end-user support across a wide range of workplace technologies while coordinating effectively with internal teams, external vendors, and operational stakeholders.

This opportunity is ideal for someone with strong desktop and mobile support experience who is comfortable in fast-paced environments and understands how to balance urgent issue resolution with high-touch customer service. The right person will be able to troubleshoot independently, escalate appropriately, and serve as a reliable onsite partner across production and enterprise support needs.

This role is required to be worked onsite in Atlanta, GA, 5 days / week with the schedule of Wednesday through Sunday. Monday & Tuesday are off, but the project will require flexibility to support production schedules as needed.

Responsibilities

• Provide onsite technical support for end users, including troubleshooting, guidance, issue resolution, and informal user education as needed.
• Support workplace technology across Windows and Apple devices, mobile equipment, software, and peripherals in a production environment.
• Diagnose and address hardware, software, device, and access-related issues affecting day-to-day user productivity.
• Partner with network support teams to identify, triage, and help resolve connectivity issues and configuration-related needs.
• Act as a local point of coordination for technology support by working across enterprise teams, vendors, and internal stakeholders to move issues to resolution.
• Install, configure, and deploy end-user technology including laptops, desktops, smartphones, tablets, and related accessories.
• Assist with software rollouts, upgrades, patches, new installs, and general device lifecycle support.
• Provide hands-on assistance for conference room and collaboration technology, including support for video conferencing solutions and local smart-hands coverage for remote support teams.
• Review incoming support needs and route issues to the appropriate teams such as network services, AV, studio operations, or infrastructure support.
• Take ownership of production-impacting incidents, keeping communication clear and consistent until service is restored or the issue is fully resolved.
• Escalate high-priority or technically complex issues to senior support leads or management when they exceed initial troubleshooting thresholds.
• Maintain strong communication with users, facilities teams, and technical partners regarding service interruptions, issue status, and next steps.

Qualifications

• 2 years of strong hands-on IT support experience providing end-user support across Windows and macOS environments.
• 2 years of A/V and workplace technology support experience, including video conferencing platforms, conference room technology, and related AV/DSP environments.
• Hands-on experience with hardware support and break/fix, including desktops, laptops, mobile devices, peripherals, cabling, and workstation setups.
• Experience with software troubleshooting, including installs, upgrades, patching, imaging, and general device lifecycle support.
• Experience with network troubleshooting and configuration support, including connectivity triage and coordination with network teams.
• Excellent verbal and written communication skills, with the ability to support end users and coordinate effectively across technical and operational teams.
• Proficiency with Microsoft Office, Outlook, and Visio.
• Ability to work onsite in Atlanta, GA with flexibility to support production schedules and weekend coverage as needed.
• Experience supporting media, production, news, broadcast, or entertainment environments is highly preferred.
• Experience with collaboration tools such as Microsoft Teams, Zoom, Amazon Chime, BlueJeans, and Google Meet is preferred.
• Experience supporting digital signage platforms such as Appspace or Scala is preferred.
• Familiarity with AV technologies such as Biamp, QSC, Microsoft Front Row, or Cisco TelePresence is a plus

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

Additional Details
Additional Details
The base range for this contract position is $25 - $35 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

About Us
Stand8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more.

Stand8 focuses on the bleeding edge of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at www.stand8.io and reach out today to explore opportunities to grow together!

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