Salesforce Operations CRM Analyst

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and internationally. We help organizations transform technology investments into measurable business outcomes by delivering exceptional talent, consulting, and managed services solutions.

Join our global solutions team supporting one of the world's most recognizable media and entertainment organizations! We are seeking a Salesforce Operations / CRM Support Analyst to join our team supporting a large-scale business transformation initiative focused on modernizing how licensing opportunities, rights management, and commercial negotiations are managed across a global enterprise. As a critical member of the Salesforce support organization, you will ensure the CRM platform remains operational, accurate, and effective for business users across multiple regions. You will become the trusted point of contact for Salesforce users, helping maintain data quality, troubleshoot production issues, support integrations, and improve adoption of platform capabilities. This is an excellent opportunity for a hands-on Salesforce professional who enjoys solving problems, supporting users, and improving business processes within a highly visible enterprise environment.

This job must be worked in the PST time-zone and can be performed remotely, or onsite the greater Los Angeles campus location. We are setting up interviews immediately and look forward to hearing from you!

Location & Work Type

Location: Remote, United States (Los Angeles, CA preferred)

Work Type: Remote

Responsibilities

• Provide day-to-day production support for Salesforce users across multiple business functions
• Investigate and resolve Salesforce application issues, defects, and user requests
• Troubleshoot integration failures and coordinate resolution with technical teams
• Support GridBuddy-related functionality, user requests, and troubleshooting activities
• Manage user onboarding, provisioning, access requests, and permission changes
• Perform Salesforce data cleanup activities including duplicate management and orphaned record remediation
• Monitor system health and proactively identify data quality concerns
• Execute QA testing, regression testing, and validation activities for platform enhancements
• Create and maintain training materials, user guides, and support documentation
• Assist users with reporting, dashboards, and CRM best practices
• Track support trends and recommend process improvements
• Collaborate with business analysts, administrators, and development teams to improve platform effectiveness

Required Experience

• 4 years of Salesforce Administration, Operations, or CRM Support experience
• Hands-on experience supporting Salesforce production environments
• Experience troubleshooting user issues and resolving production incidents
• Strong Salesforce data management and data quality experience
• Experience identifying and correcting duplicate records and data integrity issues
• Experience supporting end-user onboarding and training initiatives
• Knowledge of Salesforce security, permissions, and user administration
• Experience executing QA, UAT, or regression testing activities
• Strong analytical and troubleshooting skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities simultaneously
• Experience working in Agile or iterative delivery environments

Preferred Experience

• Salesforce Administrator Certification
• GridBuddy experience
• Salesforce Sales Cloud experience
• Media, entertainment, licensing, or consumer products industry experience

What Success Looks Like

• Salesforce users receive timely and effective support
• Data quality continuously improves across the CRM environment
• User onboarding and adoption processes are streamlined
• Platform issues are identified and resolved efficiently
• Support documentation remains current and effective
• Salesforce operations scale successfully alongside ongoing transformation initiatives

Additional Details

The base range for this contract position is $50.00 - $65.00 / per hour depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow
  
  

Stand8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. Stand8 focuses on the bleeding edge of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at www.stand8.io and reach out today to explore opportunities to grow together!

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