Business Analyst / App Support (Adobe Workfront & Salesforce)

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and internationally. We help organizations transform technology investments into measurable business outcomes by delivering exceptional talent, consulting, and managed services solutions.

Join our global solutions team as a Business Analyst / App Support (Adobe Workfront & Salesforce) providing application support on a highly visible enterprise transformation initiative. You'll work directly with our client who is one of the world's most recognized media & entertainment and consumer products organizations. This project sits at the center of a strategic business modernization program and is designed to accelerate how licensed products move through the supply chain. You'll play a huge role in supporting our client's partners navigate a new workflow solution, with support focused on the Adobe Workfront platform, and managing resolution documentation within the Salesforce platform. You'll serve as the primary liaison between business users, external partners, Adobe Workfront administrators, Salesforce support teams, and technical stakeholders to ensure rapid resolution of L1 and L2 issues with the user base.

You'll help drive operational excellence across a newly launched product approvals ecosystem while improving user experience, streamlining support processes, and enabling business teams to work more efficiently. You'll have excellent customer service skills and be able to work and communicate with users at all levels. You'll be seen as a go-to representative for the business to ensure that the new platform is fully operational and partners are able to access the system that facilitates accelerated supply chain initiatives. This is an opportunity to become a trusted advisor within a fast-paced environment where your analysis, communication skills, and platform expertise will directly contribute to the success of a major enterprise transformation effort.

If you have experience with Adobe Workfront, are great working and supporting users, and are able to continually test applications and document solutions you'll love this job and we're setting up interviews immediately. This job can be worked remotely on PST hours from within the United States.

Location & Work Type

Location: Remote, United States (Los Angeles, CA preferred)

Work Type: Remote

Responsibilities

• Serve as the primary Business Analyst / Application Support resource supporting requests managed through Salesforce Case Management, ensuring timely triage, prioritization, and resolution tracking
• Analyze incoming Salesforce Cases related to Adobe Workfront functionality, integrations, and user issues; document requirements and translate into actionable solutions
• Act as a liaison between business users, Workfront platform owners, and the technical team to clarify needs, define scope, and drive resolution
• Monitor support queues, identify trends in case volume and issue types, and recommend process or system improvements
• Collaborate with system administrators and developers to troubleshoot issues, validate root causes, and ensure effective resolutions
• Ensure proper case documentation within Salesforce, including resolution notes, categorization, and knowledge base updates
• Carry out acceptance testing for Workfront bug fixes prior to release to production
• Provide end-user support and guidance to improve adoption and effective use of Adobe Workfront
• Maintain standard operating procedures (SOPs) for case handling, escalation, and issue resolution
• Work with the product development team to gather, document, and maintain detailed business requirements, user stories, and acceptance criteria for Workfront enhancements and defect fixes
• Ensure alignment with governance, compliance, and change management processes across Salesforce and Workfront ecosystem

Required Experience

• 4 years of Business Analysis / Application Support experience supporting enterprise applications
• Prior Adobe Workfront user, administrator, or support experience
• Prior experience managing or supporting Salesforce Case Management environments
• Strong requirements elicitation, documentation, and stakeholder interviewing skills
• Experience creating user stories, business process flows, and acceptance criteria
• Demonstrated ability to troubleshoot application issues and coordinate resolution efforts
• Experience supporting business users in a production environment
• Knowledge of software development lifecycle (SDLC), Agile, and iterative delivery methodologies
• Experience facilitating UAT, validation testing, and defect management activities
• Strong documentation skills including SOPs, training materials, and knowledge base content
• Exceptional communication and stakeholder management skills
• Ability to balance operational support responsibilities with project-based initiatives
• Strong analytical, problem-solving, and organizational skills

Preferred Experience

• Experience supporting workflow, approval, or product lifecycle management platforms
• Salesforce platform knowledge beyond Case Management
• Media, entertainment, licensing, consumer products, or retail industry experience
• Experience supporting externally facing user communities or partner ecosystems
• Exposure to integration support between enterprise SaaS platforms
• Experience working with global teams and third-party consulting partners

What Success Looks Like

• Users receive timely and effective support for Workfront and Salesforce-related issues
• Support ticket backlog is proactively managed and reduced
• Business processes are documented, repeatable, and scalable
• Stakeholders have confidence in support operations and platform adoption continues to increase
• Opportunities for process optimization are identified and successfully implemented
• The Product Development & Approvals ecosystem continues to mature and support the broader transformation strategy

Additional Details

The base range for this contract position is $55.00 - $70.00 / per hour depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow
  
  

Stand8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. Stand8 focuses on the bleeding edge of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at www.stand8.io and reach out today to explore opportunities to grow together!

By applying to this position, your data will be processed in accordance with the Stand8 Privacy Policy.