What are the responsibilities and job description for the IT Support Technician position at STAND 8?
STAND 8 provides end to end IT solutions to enterprise partners across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan.
We are seeking a skilled and customer-focused IT Support Technician to join our CXO IT Support team. In this role, you will be responsible for resolving computing and access issues for internal and external employees using various tools such as ServiceNow, SCCM, Active Directory, and WorkspaceOne. You will provide end-user support for both Windows and Mac systems, ensuring that issues are addressed promptly and effectively in a fast-paced environment.
Responsibilities
- Resolve computing and access issues for internal and external employees.
- Utilize ServiceNow, SCCM, Active Directory, WorkspaceOne, and other tools to provide solutions.
- Provide technical support for both Windows and Mac computers.
- Ensure effective documentation of customer contacts, troubleshooting steps, resolutions, and current statuses.
- Collaborate with teammates to share knowledge and best practices.
- Meet and exceed ticket closure goals and SLAs.
- Manage, track, and prioritize multiple tasks and projects while maintaining high levels of customer service.
- Thrive in a fast-paced, high-pressure environment, reacting quickly and proactively to issues.
Qualifications
Additional Details
The base range for this contract position is $13 - $23 / per hour, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.
Benefits
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io ; and reach out today to explore opportunities to grow together!
Salary : $13 - $23
