Systems Product Manager - Shared Services

GENERAL STATEMENT OF JOB 

The Systems Product Manager serves as the internal product expert and systems project manager for assigned business platforms (Bolt, PiecePay, Sage Intacct). This role combines deep product ownership with full lifecycle project management: defining requirements, building project teams, managing scope, timelines, risks, and dependencies, while also driving system adoption, documentation, training, and escalation resolution. 

This role manages 2-3 concurrent system initiatives at any given time and operates with a high degree of autonomy. The Systems Product Manager independently convenes cross-functional meetings, drives stakeholder decision-making, and reports progress without requiring IT Director involvement for day-to-day execution. 

This role is designed for a hands-on delivery leader who both manages projects and directly owns system outcomes through documentation, training, testing, and escalation resolution. 

SUPERVISORY RESPONSIBILITIES 

None 

ESSENTIAL JOB FUNCTIONS  

• Product Ownership & Escalation (35%) 
  • Serve as the internal product owner and subject matter expert across assigned systems (Bolt, PiecePay, Sage Intacct) 
  • Own escalated tickets from the Help Desk for feature requests and bug triage (not Tier 1 troubleshooting) 
  • Perform functional testing, validation, and bug triage prior to vendor escalation 
  • Translate user needs and feedback into clear business and technical requirements 
  • Monitor vendor releases and manage internal communications around changes and new features 
  • Coordinate with Data Team, IT, or software vendors to resolve issues and report findings back to stakeholders 
• Project Management (40%) 
  • Lead 2-3 concurrent projects end-to-end, including: 
  • Defining business objectives, scope, and success criteria 
  • Gathering and documenting business and technical requirements 
  • Building project teams and assigning roles and responsibilities 
  • Creating project plans, schedules, dependencies, and critical paths 
  • Managing scope, risks, issues, and change control 
  • Facilitating stakeholder alignment and decision-making across departments 
  • Driving execution, tracking progress, and ensuring on-time delivery 
  • Conducting post-implementation reviews and lessons learned 
  • Manage initiatives across IT, Operations, Finance, Field Operations, and Data teams with full autonomy to convene meetings and drive decisions. 
• Documentation, Training & Change Management (25%) 
  • Develop and maintain SOPs, system documentation, and quick-reference guides 
  • Design and deliver training programs and onboarding for assigned systems 
  • Build and maintain knowledge base content to reduce repeat issues 
  • Lead change management communications and user readiness efforts for system rollouts 
• Other related duties as assigned. 

EDUCATION, EXPERIENCE AND TRAINING 

• 3 years of experience in a technical product, support, QA, systems implementation, or IT project management role 
• Demonstrated experience leading full lifecycle projects (requirements through delivery and adoption) 
• Strong working knowledge of project management methodologies (Agile, Waterfall, or hybrid) 
• Technology-savvy: comfortable navigating APIs, staging environments, and development workflows (coding not required) 
• Excellent communicator capable of translating complex technical concepts into business outcomes 
• Proven ability to manage cross-functional teams and competing priorities 
• Experience in construction, trades, or field service industries preferred 
• Preferred Qualifications 
  • Experience with Bolt by ECI, Sage Intacct, or similar trade or ERP platforms 
  • Background in residential or commercial construction operations 
  • PMP, CAPM, or similar project management certification 

STANDARDS OF PERFORMANCE 

• Successfully manages multiple concurrent system initiatives with minimal oversight 
• Delivers projects on time and within defined scope 
• Produces clear, accurate documentation and training materials that support system adoption 
• Effectively resolves escalations and coordinates with vendors and internal teams 
• Communicates project status, risks, and outcomes clearly to stakeholders 
• Demonstrates ownership and accountability for assigned systems and outcomes 

WORKING ENVIRONMENT AND CONDITIONS 

• Work is primarily performed in an indoor office environment or hybrid office setting. 
• Regularly operate computers, data systems, and standard office equipment. 
• Must be able to remain in a stationary position for extended periods. 
• Requires the ability to move within an office environment, including climbing one flight of stairs to access workspace or meeting areas. 
• Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of the job. 

TOOLS AND EQUIPMENT 

• Assigned business systems and platforms, including Bolt, PiecePay, and Sage Intacct 
• Standard office equipment and technology 
• Project management, documentation, and collaboration tools necessary to support system implementation, testing, training, and change management 

BENEFITS

• 401(k) Matching (100% up to 1st 4% deferred)
• Dental Insurance
• Employee Assistance Program (EAP)
• Health Insurance
• Up to $500 annual employer HSA match (HDHP enrollment required)
• Life Insurance (Group & Voluntary)
• Paid Time Off
• Vision Insurance
• Maternity/Paternity Leave
• Competitive salary Bonus potential

Note:  As in any Job Description, this description, including the list of essential functions, is not exhaustive and may be supplemented, as conditions require.  The Company reserves the right to modify the quality or quantity standards for this position based on changes in specifications, manufacturing, or other conditions. 

Stancil Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.