Service BDC Representative / Internal Repair Order Coordinator

Employment Type: Full-Time
Department: Service Department

Job Summary

We are seeking a highly organized, detail-oriented, and motivated Service BDC Representative to support our dealership's service department. This position plays a key role in managing service communications, coordinating vehicle check-ins, and ensuring internal repair orders are written accurately and efficiently.

The ideal candidate will be comfortable communicating with customers and dealership staff, managing multiple tasks, documenting vehicle information, and helping maintain an efficient workflow between the service department, sales department, and other dealership teams.

Key Responsibilities

• Answer incoming service calls, respond to customer inquiries, and assist with scheduling service appointments.
• Make outbound calls, texts, and follow-up communications to confirm appointments and maintain customer engagement.
• Check in new vehicles arriving at the dealership and document vehicle information, mileage, condition, and any visible damage.
• Verify vehicle identification numbers (VINs), stock numbers, keys, and supporting paperwork.
• Create and write internal repair orders for new inventory, used inventory, pre-delivery inspections (PDI), recalls, accessories, and other approved internal work.
• Ensure repair orders contain accurate vehicle information, requested work, operation details, and appropriate internal billing information.
• Coordinate with sales managers, service advisors, technicians, parts personnel, and inventory staff to ensure vehicles are processed promptly.
• Track vehicle status and communicate updates to the appropriate departments.
• Maintain accurate records of vehicle check-ins, internal repair orders, and completed work.
• Follow up on open internal repair orders and help ensure work is completed within expected timeframes.
• Assist with service BDC administrative duties, reporting, and daily workflow management.
• Maintain confidentiality, accuracy, and professionalism when handling customer and dealership information.
• Perform additional duties as assigned by management.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Comfortable using computers, dealership management systems (DMS), and customer relationship management (CRM) software.
• Ability to manage multiple priorities in a fast-paced dealership environment.
• Valid driver's license and acceptable driving record if vehicle movement is required.
• Ability to work effectively with sales, service, parts, and management teams.
• Drug free work place and drug screening
• Previous automotive dealership, service BDC, service cashier, or repair order experience is preferred.
• Knowledge of VINs, vehicle inventory processes, repair orders, and dealership service operations is a plus.

Performance Expectations

• Accurate and timely vehicle check-ins.
• Complete and correctly documented internal repair orders.
• Prompt communication with sales and service personnel.
• Consistent follow-up on open repair orders and vehicle status.
• Organized records and efficient coordination of incoming inventory.
• Professional customer communication and dependable attendance.

Work Schedule

• Full-time position.
• Schedule based on dealership operating hours.
• Must be dependable, punctual, and able to work as part of a team.

What We Offer

• Competitive pay based on experience.
• Training and development opportunities.
• Opportunities for advancement within the dealership.
• A supportive, team-oriented work environment.
• Benefits and paid time off, if offered by the dealership.

Ideal Candidate

The ideal candidate is dependable, proactive, and detail-oriented, with the ability to balance customer communication and administrative responsibilities. They understand the importance of accurate vehicle documentation, properly written internal repair orders, and timely coordination between the sales and service departments.

If you are organized, motivated, and ready to help keep our dealership running efficiently, we encourage you to apply!

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $35,000 - $45,000