Marketplace Relations Representative

About Us

At Stage Front, we turn ticketing complexity into effortless opportunity. Our mission is to empower ticket sellers with smart technology, deep industry insights, and dedicated support to simplify operations and accelerate growth. Every decision we make is guided by our core values: Passion for live experiences, Grit to get the job done, Agility to adapt quickly, Customer-focus to drive success, Innovation to evolve constantly, and Teamwork to move as one team.

Position Summary

The Marketplace Relations Associate is responsible for maintaining and improving relationships with all marketplaces through which Stage Front sells tickets. This role manages ticket-related issues, supports sellers, troubleshoots problem orders, and ensures accurate fulfillment across specific Marketplaces. The associate will serve as a key liaison between internal teams and external marketplaces, helping escalate complex issues while minimizing marketplace errors.

What Success Looks Like in This Role 

• Marketplace, clients, and partners receive timely, accurate, and professional support.
• Invalid ticket claims are resolved efficiently using clear, evidence-based research.
• Trends leading to marketplace errors are identified and addressed proactively.
• Problem orders are minimized through effective troubleshooting and strong communication with clients.
• Inventory, Fulfillment, and Marketplace teams collaborate seamlessly with your support.
• Weekend issues (replacements, double sales, escalations) are handled independently and reliably.
• Internal errors are consistently reduced through strong attention to detail and process adherence.

Essential Functions\Responsibilities

• Assist Marketplaces and clients with invalid ticket claims by researching and providing evidence to support ticket validity, ensuring resolutions are beneficial to both parties.
• Minimize processing errors and identify trends to help reduce overall Marketplace-related issues.
• Troubleshoot problem orders and identify appropriate replacements to protect ratings and meet replacement requirements.
• Collaborate with Inventory and Fulfillment teams to ensure daily fulfillment accuracy and efficiency for assigned Marketplaces.
• Escalate serious issues to Marketplace Managers when needed.
• Support team members during the week and take full responsibility for handling replacements, double sales, and marketplace issues on weekends.
• Work to minimize and reduce Stage Front internal errors.

Required Qualifications

• High School Diploma.
• Proficiency in Microsoft Office/Google Doc applications.
• Ability to use standard office equipment (copier, scanner, fax machine, telephone, postage equipment).
• Strong attention to detail and accuracy.
• Ability to work in a fast‑paced environment and manage multiple tasks.

Preferred Qualifications

• Experience working with online marketplaces.
• Experience with event ticket lifecycle workflows (inventory, fulfillment, resolution).
• Knowledge of ticket marketplace compliance or rating-impacting processes.

Why Join Stage Front?

At Stage Front, you’ll work at the intersection of technology and live experiences. Here, innovation meets passion, and every team member contributes directly to helping ticket sellers succeed. You’ll be part of a team that embodies grit, agility, and teamwork, working together to transform the ticketing landscape while growing your own career.

Equal Opportunity Employer

Stage Front is an equal opportunity employer and provides employment opportunities to all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note: We are not seeking assistance from third-party agencies or recruiters at this time. Direct applicants only, thank you!

Salary : $45,000 - $50,000