What are the responsibilities and job description for the Customer Experience Specialist position at Staffmark Group?
Now hiring Customer Experience Specialist
Location: West Chester, OH
Pay Rate: $17.00 per hour
Shift: 1:00pm-12:00am Tues, Wed, Fri, Sat | 11:00am-10:00pm Tues, Wed, Fri, Sat | 11:00am-10:00pm Sun, Mon, Thurs, Fri. (3 options)
From "Hello" to "Happy Customer". Be the Difference!
Be the calm in the call. As a Customer Experience Specialist, you'll listen, support, and guide customers toward the answers they need.
Why You'll Love It:
- Good Pay. Because your skills are worth it
- Health & Wellness .Medical, dental, vision and life insurance
- Plan Ahead . 401(k) option to save for your future
- Grow with Us. Learn new skills, build your career
What You Bring:
- High School Diploma or Equivalent - Required
- Associate's Degree in technology - Preferred
- 1 year customer service experience - Required
- 1 year contact center and/or technical support experience - Preferred
- Written and verbal bilingual fluency (French, Spanish, Chinese) - Preferred
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Ability to type, talk/listen to calls, look at a computer screen, and/or sit for long periods of time
How You'll Make an Impact:
- Deliver account and technical support via phone, email, chat, and text.
- Respond professionally to all customer contacts within required service levels.
- Log and code customer interactions, incidents, requests, and escalations accurately in the case management system.
- Follow standard operating procedures for security, repairs, and replacements.
- Escalate unresolved issues through the appropriate help channels.
- Collaborate with coworkers to update support documentation and participate in project teams.
"Enjoyed working here. Professional and great people to work with. Pay is decent, and employment opportunities are a great fit. Most enjoyable is the flexibility." - Staffmark, Customer Service Representative.
Pick up the headset and your new paycheck. Apply now
Join a Team That Works for You
At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.
With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.
Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Salary : $17