What are the responsibilities and job description for the Claims Management Specialist position at Staffmark Group?
Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances, located inEnglewood Cliffs, NJ.
Claims Management Specialist
Top Skills:
- Claims management
- Customer care
- Legal experience
Summary:
The primary objective of the Claims Management Specialist is to support the Product Safety/Product Liability Department with operational activities, including Direct Claim handling, customer contact & admin support, and overall claims management. The goal of the Claims Operations Specialist is to support the Product Safety Team by handling Claims with professionalism, care, and urgency, making sure claims are reported and handled promptly. To achieve the highest performance, the person in this position is expected to maintain effective and timely communication with key customers, claims adjusters, stakeholders, and leaders within the department, team, and cross-department, where applicable.
Responsibilities:
- Collaborate with team members in the Product Safety department, PL Insurance Carrier, outside law firm, and 3rd Party administrators.
- Generate daily/weekly/monthly reports, with analysis and recommendations.
- Manage 4-7 ongoing and ad-hoc projects that may include KPIs and Metrics.
- Ensure that all projects have the required documentation as they move through the project tollgates.
- Communicate to Product Liability leadership on project status and escalation/decision points.
- Works cross-functionally with HQ teams in Korea (occasional evening conference call) and the operations team to manage all possible risks.
- Pending Claim Management, KPI & TAT Management - Claim registration to closure.
- Product Verification.
- Liability Assessment by reviewing diagnosis results.
- Reporting on high-profile claims to the leadership.
Requirements:
- Bachelor's Degree in business or related field preferred
- 1-3 years of relevant experience
- 3-5 years of hands-on claims management & customer care experience
- Expertise in MS, Excel, and PPT
- Proven capability to analyze data and develop a course of action
- Proven ability to prioritize and manage multiple projects, meet deadlines, and drive to resolution
- Process, procedure, strategic planning, and project development experience
- Experience working with and influencing cross-functional teams.
- Experience working within the insurance and/or home appliance industry is a plus
- Experience with product development or testing a plus
- Experience working in a complex and wide organization and department
- Claims Adjuster License a plus
- Takes project ownership and possesses leadership qualities with an entrepreneurial approach
Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, and Paid Time Off, plus more!
The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on a range of factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.
The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About UsAt Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Salary : $29