What are the responsibilities and job description for the Bilingual Customer Service Representative position at Staffmark Group?
Now hiring for a Bilingual Customer Service Representative
Location: Norcross, GA
Pay Rate: $17.00 - $19.00 per hour
Schedule: Monday- Friday 7:30am-4pm
Bring Your People Skills. We'll Bring the Opportunity.
Looking for Bilingual Customer Service Representative jobs in Norcross where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.
If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.
Job Responsibilities
- Answer incoming phone calls, emails, and customer inquiries in English and Spanish.
- Assist customers with order status, shipping updates, delivery schedules, and general questions.
- Communicate with warehouse personnel to track orders and resolve customer concerns.
- Enter customer orders, update information, and maintain accurate records in the computer system.
- Coordinate with shipping, receiving, and inventory departments.
- Assist with resolving order discrepancies, missing items, and delivery issues.
- Provide professional customer service and follow up to ensure customer satisfaction.
- Perform general administrative and clerical duties as needed.
- Maintain accurate documentation and support daily warehouse office operations
Education Requirements
- High school diploma or GED required.
- Additional customer service, business, or office training is beneficial.
Qualifications
- Must be fluent in English and Spanish (speaking, reading, and writing).
- Previous customer service experience required; warehouse or logistics experience preferred.
- Basic computer skills, including email, data entry, and Microsoft Office.
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced warehouse environment.
- Excellent organizational skills and attention to detail.
- Dependable, professional, and team-oriented.
Physical Capabilities
- Ability to remain seated or stand for extended periods while assisting customers.
- Frequent use of computers, telephones, and standard office equipment.
- Ability to communicate clearly with customers, coworkers, and business partners.
- Ability to perform repetitive keyboard and data entry tasks throughout the workday.
Benefits
- Competitive Weekly Pay
- Comprehensive Benefits including medical, dental, and vision coverage.
- Life Insurance and Disability Insurance for added peace of mind.
- Optional 401(k) Plan to help you prepare for the future.
- Supportive Team Environment focused on professional growth and customer success.
"Everything was magnificent. Everyone had great communication. I appreciate you guys." Staffmark Associate
Customer service jobs in Norcross don't get better than this. Apply Today.
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Salary : $17 - $19