What are the responsibilities and job description for the Customer Service & Administrative Coordinator position at StaffManagement?
Staff Management Group is seeking a Customer Service & Administrative Coordinator for our client in East Rutherford, NJ. Please read the ENTIRE job description and ALL of the job requirements BEFORE applying for this position.
Schedule:
- 1st Shift
- Mondays - Thursdays 7:30AM - 3:30PM AND Fridays 7:30AM - 3PM
Pay Rate:
- $20 / hour
Job Summary:
We are seeking a detail-oriented and customer-focused Customer Service & Administrative Coordinator to support daily office operations, customer account management, order processing, and administrative functions. This role serves as a key point of contact for customers while ensuring accurate order entry, billing, documentation, and office organization.
The ideal candidate is highly organized, self-motivated, able to multitask effectively, and committed to delivering excellent customer service in a fast-paced environment.
Job Responsibilities:
- Answer incoming phone calls and greet visitors and customers professionally
- Assist customers with account-related questions regarding orders, accounts receivable (AR), accounts payable (AP), and other account inquiries that do not require escalation
- Enter customer orders accurately into the system
- Create and enter new parts into company databases and systems
- Confirm customer orders and provide payment information for COD accounts
- Prepare outgoing paperwork for deliveries and customer pickups
- Sign out customers picking up orders from the facility
- Process daily customer billing and generate invoices
- Email and mail invoices to customers in a timely manner
- Create and manage backorders for incomplete shipments or pickups
- Maintain customer folders, records, and filing systems
- Perform general office administrative duties and support daily operations
- Order lunch for office staff and designated plant personnel Monday through Friday
- Maintain detailed inventory records of office supplies and coordinate replenishment as needed
- Support additional customer service and administrative projects as assigned.
Job Requirements:
- MUST be bilingual - English AND Spanish
- Strong attention to detail and accuracy
- Ability to multitask and manage multiple priorities effectively
- Self-motivated with a strong work ethic
- Team-oriented attitude with the ability to collaborate across departments
- Strong math aptitude and problem-solving skills
- Quick learner with the ability to adapt to new systems and processes
- Excellent customer service, communication, and interpersonal skills
- Strong organizational and time-management abilities
- Proficiency in Microsoft Office, including Word and Excel
- Ability to work independently and in a fast-paced office environment
- Professional demeanor when interacting with customers, vendors, and coworkers.
Additional Information:
Staff Management Group is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, or citizenship status.
About Staff Management Group: Staff Management Group has over 30 years of experience placing staffing candidates in distribution, manufacturing, production, assembly, and clerical positions. Staff Management Group is one of New Jersey’s leading staffing and recruiting agencies specializing in light industrial and clerical staffing. Come join the team!