What are the responsibilities and job description for the Cloud Support Engineer position at Staffingine LLC?
Staffingine LLC is excited to announce an excellent Fulltime opportunity with one of our top clients!
Position: Cloud Support Engineer
Location: Bellevue, WA
Employment Type: Full-Time
Interview: Face-to-Face (F2F) – Mandatory
Requirement: Valid Passport Required
Role Summary
- We are looking for a Support Engineer with strong experience in cloud, virtualization, Windows/Linux environments, and troubleshooting. The role will focus on resolving complex customer technical issues across cloud infrastructure and Azure services.
Key Responsibilities
- Define and implement support services required for cloud marketplace solutions.
- Troubleshoot and resolve issues related to Virtual Machine availability, performance, scalability, and security.
- Perform Root Cause Analysis (RCA) based on customer requirements.
- Resolve complex technical scenarios involving Azure Virtual Machines, Storage, and Networking.
- Coordinate with relevant Azure support and engineering teams to resolve customer issues.
- Support service availability and quality-related issues.
- Lead integration with relevant Azure engineering groups and support resources.
Required Skills
- Strong understanding of Virtualization technologies.
- Experience with cloud platforms such as VMware, GCP, or AWS.
- Experience with Windows Server or Linux environments.
- Knowledge of Windows/Linux OS, Active Directory, Networking, and Storage.
- Strong troubleshooting and problem-solving skills.
- Experience with Azure IaaS is preferred.
- Knowledge of Azure Engineering Groups.
- PowerShell scripting and JSON template deployments are an advantage.