Lead Residential Specialist

This is not a remote role. Applicants must be able to report to work on time as scheduled.

Position: Lead Residential Specialist

Location: Honolulu, HI

Pay: $25/hour

Type: Full-time; Contract

Schedule: 2:00pm to 10:30pm or 3:00pm to 11:30pm

Staffing Solutions of Hawaii is seeking a Lead Residential Specialist to join a growing and dynamic team!

Job Description

• Lead and support Residential Specialists during assigned shifts.
• Serve as the primary point of contact for team members regarding daily operations, resident requests, building procedures, and service concerns.
• Conduct shift briefings and communicate important updates, resident information, events, deliveries, maintenance issues, and security concerns.
• Ensure all stations are properly staffed and continuously covered.
• Coordinate breaks and station coverage without compromising Front Desk, Security, Porte Cochère, Amenities, or other required posts.
• Monitor team performance and provide coaching, guidance, and real-time feedback.
• Lead by example and maintain the highest standards of professionalism and luxury service.
• Escalate significant resident, guest, safety, security, or operational issues to Management.
• Assist Management with training and onboarding of new Residential Specialists.
• Ensure team members understand and follow all House Rules, SOPs, policies, and procedures.
• Review and ensure completion of required logs, reports, checklists, schedules, and system updates.
• Assist Management with identifying operational improvements and opportunities to enhance resident service.
• Take ownership of unresolved resident or guest concerns and ensure appropriate follow-through to completion.
• Provide leadership during emergencies and coordinate team response until Management or emergency personnel arrive.
• Support Management with special projects, assignments, and operational initiatives.
  
  

Position Requirements

• Exceptional verbal and written communication skills.
• Strong leadership and interpersonal skills.
• Ability to coach, direct, and support team members.
• Excellent judgment and decision-making abilities.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional during emergencies or difficult situations.
• Ability to work efficiently with minimal supervision.
• Strong customer service and hospitality skills.
• Proficiency with Microsoft Word, Excel, Outlook, and related computer applications.
• Ability to learn and effectively utilize Association/Property Management software.
• Familiarity with a range of vehicles and the ability to safely drive and park vehicles.
• Ability to communicate effectively using two-way radios.
  
  

Experience And Education Requirements

• Previous experience in a luxury hospitality, hotel, resort, luxury condominium, residential community, concierge, security, or high-end customer service environment.
• Previous leadership, supervisory, or lead experience strongly preferred.
• Experience working in a 4
• or 5-star hotel or luxury condominium preferred.
• Proven ability to handle sensitive resident and guest situations professionally.
• Experience working weekends and holidays.
• Must be authorized and eligible to work in the United States.
  
  

Job Perks

• Insurance (Medical, Dental, Prescription Drug, Vision)
• Paid Time Off (PTO), effective on hire
• Paid Holidays, effective on hire
• Simple IRA Retirement Plan, eligible at 90 days
• Referral Program
• Annual holiday bonus program
• Birthday time off (to be used within 2 weeks from birthday)
• Monthly team meals
  
  

Staffing Solutions of Hawaii is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.