Customer Liaison

Join Our Team as a Customer Liaison and Be the Friendly, Professional Voice of Our Brand!

Are you passionate about delivering exceptional customer service with a polished and professional demeanor? Do you thrive in a dynamic environment where your communication skills can shine? We’re seeking a dedicated Customer Liaison to connect with clients, support sales processes, and ensure every customer experience exceeds expectations. This onsite role at Polaris offers a vibrant opportunity to be a vital part of our team, supporting our values and commitment to excellence.

• Ability to work onsite at Polaris during scheduled hours (Monday-Thursday 9am-5pm, Friday 9am-3pm).
• $20/hr-$23/hr
  
  

What You’ll Do

• Answer incoming calls with enthusiasm and professionalism
• Inquire about customer needs and guide them through our product offerings, brochures, website, and showroom.
• Schedule design appointments, coordinate with designers, and manage lead tracking.
• Assist in preparing and mailing appointment letters, brochures, and other customer communications.
• Support the team by confirming installations, following up with customers, and maintaining organized job and lead folders.
• Facilitate showroom greetings, provide product information, and offer beverages to create a welcoming environment.
• Communicate effectively with team members, designers, and production regarding appointments and installation schedules.
• Track and update weekly sales, lead status, and appointment books, ensuring accurate reporting.
  
  

Required Skills

• Excellent verbal and written communication skills, with a professional and welcoming style.
• Strong organizational and multitasking abilities.
• Ability to handle multiple priorities with accuracy and attention to detail.
• Proficiency in managing schedules and lead tracking tools.
• Professional appearance and demeanor, with a motivated attitude.
  
  

Preferred Education And Experience

• High school diploma or equivalent required.
• Previous experience in customer service, administrative support, or related fields is preferred.
• Familiarity with CRM systems or lead management software.
• Prior experience working onsite in a professional customer-facing environment is a plus.
  
  

If you’re ready to bring your enthusiasm and professionalism to a role that truly makes a difference in people’s homes and lives, we’d love to hear from you. Take the next step in your career and apply today to join a team committed to excellence!

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