What are the responsibilities and job description for the Move-In Coordinator position at Staffing Kansas City, Inc.?
Move-In Coordinator, Leawood, Kansas HYBRID opportunity!
This is a long-term, contract role!
$20/HR 8am-5pm M-F - Tues, Wed, Thurs in office, Mon and Fri remote
THE POSITION
Based in Overland Park, the Move-In Coordinator will be responsible for providing superior Tier I Customer Support to customers. The Move-In Coordinator books move-ins, gathers necessary information for billing and processes the information in the Charges Platform to enable the finance team to generate timely and accurate invoices.
The Move-In Coordinator plays a key role in helping the company grow and maintain a strong and healthy portfolio of customers through their ability to provide excellent customer service and support while gathering billing information, booking move-ins, identifying customer concerns, and escalating those concerns to the appropriate team while adhering to our company values.
Who you are:
The ideal candidate is a customer service focused team player that thrives in a fast paced environment, pays attention to details, and demonstrates excellent organizational skills.
This role will:
- Provide excellent customer service while communicating with community customers via phone and email to gather information for billing and move-in purposes.
- Confirm sales and validate rates in a timely manner
- Identify customer concerns and escalate those concerns to the appropriate team.
- Prepare and format reports in Microsoft Excel and Google Sheets for customers with multiple invoices and send clear, detailed written correspondence to the customer.
- Format and upload reports from organizations into the Charges Platform for processing.
- Document all activities and tasks in the Charges Platform.
- Update customer contact information in the CRM.
- Work across multiple internal teams including finance and account management teams to address customer needs.
Skills Needed:
- Skilled at communicating professionally and succinctly with customers both over the phone and through email.
- Ability to initiate high volume of outbound calls to confirm move-ins with customers
- Highly organized and efficient; able to independently manage their time in a fast pace environment.
- Extremely dependable and willing to take responsibility
- Expert at prioritizing multiple responsibilities while meeting or exceeding key performance indicators.
- Capability to exercise sound discretion and make sound independent decisions, within general policy, procedural and legal guidelines.
- Adequate computer skills necessary, including Microsoft Excel and Google suites.
APPLY NOW!
Job Type: Full-time
Pay: $20.00 per hour
Application Question(s):
- Are you able to work 3 days/week IN-OFFICE in Leawood, KS?
Work Location: Hybrid remote in Leawood, KS 66211
Salary : $20