Move In Coordinator / Concierge

The Move-In Coordinator is responsible for assisting the Director of Sales and Leasing and Sales and Leasing Counselor with transitioning depositors into the Community and other aspects of leasing functions at the Community. The Move-In Coordinator assists depositor and family members through good communication skills, organization, creativity and prioritization of tasks. He or she must maintain positive relationships with competing businesses, professionals, and organizations in the local area and helps transition new residents into the community and coordinate admission.

Primary Duties & Responsibilities:

• Adheres to and conveys a philosophy that supports the dignity, privacy, independence, choice, and individuality of residents
• Developing relationship with new depositors and create transition plan
• Helps manage the admissions process to ensure resident and family satisfaction
• Review floor plans and assist in planning furniture layout
• Helps maintain a network of referral sources, providing information via marketing materials or presentations as needed
• Diligently works toward the completion of special projects, requests, and assignments as appropriate
• Provide support to other Marketing Team Members for the effective and timely follow-up of the database
• Assist in management of Resident Referral Program
• Performs other duties as assigned

Qualifications & Physical Requirements:

• Basic working knowledge of sales marketing skills as related to senior housing
• Demonstrates customer service skills and desire to work in a service oriented environment
• Excellent public speaking, communication, and presentation skills
• Strong computer and internet skills, including Microsoft Office suite
• Assumes personal accountability of assigned duties and completes task in a timely and accurate manner
• Ability to define specific, measurable, attainable, relevant, timely goals and objectives
• Able to clearly present information, accurately communicate, provide necessary level of detail even under stressful or demanding conditions
• Able to work a flexible schedule, which may include working days, evenings, weekends, and holidays
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment

Education & Experience:

• College degree in Marketing or a related field preferred
• At least one year of experience in an assisted living community preferred

This job description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an all-inclusive list of all responsibilities, duties, skill, or working conditions required of a person in this position. I have read the above job description, understand the conditions set forth therein, and will perform these duties to the best of my ability.