Customer Service Representative

Customer Support / Parts Coordinator

Location: Peachtree City, GA (Onsite – Local Candidates Only)

Schedule: Full-Time | Monday–Friday | Day Shift

Compensation: Approx. $60K Base Salary (DOE – Flexible)

Overview

We are seeking a highly organized and customer-focused professional to join a growing team in Peachtree City, GA. This role supports customers with parts inquiries, quoting, order coordination, and service scheduling in a fast-paced manufacturing/product-based environment.

This is not a call center role. We are looking for someone who thrives in a small office setting, takes ownership of customer issues, communicates well, and has hands-on experience using CRM and ERP systems as part of their daily responsibilities.

Key Responsibilities

• Handle inbound customer calls and emails regarding parts, pricing, availability, and order status
• Prepare and process parts quotations using ERP and CRM systems
• Enter and manage customer orders accurately in company systems
• Coordinate service scheduling and follow-up activities through CRM tools
• Manage RMAs (Return Material Authorizations) and related documentation
• Collaborate closely with internal departments including sales, operations, and service teams
• Maintain strong follow-through to ensure customer issues are resolved completely
• Document customer interactions, updates, and order activity within CRM/ERP systems
• Support customers in identifying and purchasing replacement parts

Required Qualifications

• 3–5 years of customer support, customer service, inside sales support, or account coordination experience
• Background supporting physical products such as manufacturing, industrial equipment, automotive, mechanical, or related industries
• Experience working in a small company or team-oriented environment
• Strong written and verbal communication skills
• Highly organized with excellent follow-up and multitasking abilities
• Proven job stability and consistent performance history
• Hands-on daily experience using CRM, ERP, or order management systems

Critical Requirement

Candidates must clearly demonstrate:

• Which CRM/ERP systems or tools they have used
• How those systems were used daily (order entry, tracking, quoting, documentation, scheduling, customer follow-up, etc.)

Candidates without direct system usage tied to daily responsibilities will not be considered.

Preferred Experience

• Manufacturing, industrial, or automotive industry background
• Experience supporting parts sales, quoting, or order management
• Mechanical or electrical aptitude
• Comfortable working in an office/desk/phone support environment

Ideal Candidate Profile

• Local to Peachtree City or South Atlanta area
• Responsive, detail-oriented, and dependable
• Strong sense of ownership and accountability
• Comfortable working cross-functionally with multiple departments
• Able to manage multiple priorities while maintaining excellent customer service

Benefits

• 100% Employer-Paid Health Insurance
• Matching 401(k)
• Strong PTO Package
• Stable Monday–Friday Day Shift Schedule
• Small Team Environment with High Visibility and Ownership

Interview Process

• Teams Interview
• Onsite Interview