Inside Sales Representative

Inside Sales Representative – Manufacturing

StaffBuffalo is working with a growing precision manufacturing organization in the Southtowns of Buffalo, NY to hire an Inside Sales Representative. This is an on-site, in-office role ideal for someone early in their manufacturing sales career who is eager to build strong customer relationships, learn technical products, and grow into a broader commercial role over time.

This position supports a defined group of manufacturing customers within a collaborative, hands-on environment. You’ll work closely with a small sales leadership team and gain direct exposure to senior leadership while developing strong fundamentals in quoting, customer management, and internal coordination.

Responsibilities

• Handle inbound and outbound customer communications in a professional, responsive manner

• Enter RFQs, prepare quotes, and deliver pricing to customers

• Process purchase orders, change orders, and expedite requests through internal systems

• Maintain and grow long-term customer relationships

• Identify cross-sell and upsell opportunities within existing accounts

• Track opportunities, contacts, and activity within CRM and ERP systems (HubSpot experience preferred)

• Forecast revenue by customer and territory; support quota tracking and pipeline development

• Collaborate with Sales Leadership to support territory growth and customer retention

• Escalate and help resolve customer concerns via phone or virtual meetings

• Participate in ongoing training, conferences, and professional development opportunities

• Work on-site daily at the Buffalo Southtowns facility

• Occasional, planned national travel for conferences or customer visits

Required Qualifications

• 3 years of B2B inside sales or customer-facing experience

• Manufacturing or technical product exposure strongly preferred (entry-level manufacturing experience welcomed)

• Experience working with ERP systems and CRM platforms

• Strong data management and organizational skills

• Excellent written and verbal communication abilities

• High attention to detail and comfort working in a fast-paced environment

• Reliable transportation for daily in-office work and occasional travel

• Competitive, outgoing personality with a strong desire for professional growth

• Interest in learning and openness to using AI tools in sales processes (preferred, not required)

Education & Experience

• Associate’s degree in Business or a related field preferred

• Equivalent manufacturing or sales experience considered in lieu of a degree

Compensation & Benefits

• Hourly pay range: $29–$31/hour, based on experience

• Annual sales incentive (non-commission role)

• Health, Dental, and Vision Insurance with employer contribution

• Health Reimbursement Account (HRA)

• Employer-paid Life Insurance and Short- and Long-Term Disability

• 401(k) with employer contribution

• Paid Vacation and PTO

• Paid day off for your birthday

StaffBuffalo Standard Disclaimer (Required):
The advertised pay range represents what we believe at the time of this job posting that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.

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Salary : $29 - $31