What are the responsibilities and job description for the Entry-Level Customer Service Professional position at Staff Financial Group?
Entry-Level Customer Service Professional - Acworth, GA
Company: - A Leading Medical Device Company
Location: Kennesaw
Job Description:
Are you looking to kick-start your career in the medical device industry with one of the largest and most reputable companies in the USA? Join our team as an Entry-Level Customer Service Professional, and let us provide you with the training and opportunities you need to succeed in this dynamic field. This is not just a job; it's your pathway to a rewarding career in one of the most exciting niches in the medical device industry.
Key Responsibilities:
Customer Engagement: Interact with customers in a friendly and professional manner through phone, email, and other communication channels to address inquiries, provide information, and assist with their needs.
Product Knowledge: Learn about our cutting-edge medical devices and services to effectively educate customers on their features and benefits.
Training and Development: Participate in our comprehensive training program, designed to equip you with the knowledge and skills needed to excel in the medical device industry.
Order Processing: Facilitate order processing, including order entry, tracking, and ensuring timely and accurate deliveries.
Problem Solving: Collaborate with the team to resolve customer issues and concerns, ensuring customer satisfaction.
Data Management: Maintain accurate and organized customer records and data in our CRM system.
Sales Support: Work closely with our sales team to support their efforts in meeting customer needs and achieving sales targets.
Qualifications:
Education: High school diploma or equivalent. Some college coursework is a plus but not required.
Experience: No prior customer service experience is necessary. We are looking for candidates with a strong willingness to learn and grow in the role.
Communication Skills: Excellent verbal and written communication skills.
Customer-Focused: A passion for delivering exceptional customer service and a commitment to customer satisfaction.
Tech-Savvy: Comfortable using various software tools, including Microsoft Office Suite.
Team Player: Ability to work effectively as part of a collaborative team.
Benefits:
- Comprehensive Training: We provide a structured training program to equip you with the skills and knowledge you need to excel.
- Career Pathway: Enjoy opportunities for career progression within our organization, with a clear pathway for growth.
- Employee Benefits: Access to medical, dental, and vision (MDV) insurance, 401(k), and other benefits.
- Positive Culture: Join a supportive and inclusive work environment where your contributions are valued.