Client Success Representative_ 3PL

Position Summary

The Client Success Representative (CSR) serves as the primary day-to-day contact for customers within a fast-paced, multi-client 3PL and fulfillment environment. This role is responsible for managing order flow, ensuring accuracy in execution, and maintaining strong communication between customers and internal operations teams.

The CSR plays a critical role in ensuring service levels are met by proactively identifying issues, supporting billing processes, and maintaining accurate data and reporting.

Key Responsibilities

• Manage the full lifecycle of customer orders, ensuring accurate and timely entry, processing, and shipment
• Partner with operations and warehouse teams to monitor order status and proactively resolve issues
• Communicate with customers regarding order status, inventory levels, and general inquiries
• Maintain accurate records of customer transactions, orders, and shipping documentation
• Support weekly and month-end billing processes, including responding to billing inquiries
• Utilize the Warehouse Management System (WMS) to track and manage inventory and order activity
• Follow and adhere to all account-specific Standard Operating Procedures (SOPs)
• Identify and escalate service issues to ensure customer satisfaction and operational efficiency
• Generate and analyze reports using Excel to support account performance and decision-making

Qualifications

• High School Diploma or GED required
• 2 years of experience in customer service, account support, or B2B environment (3PL or logistics preferred)
• Strong Microsoft Excel skills (required) – ability to work with data, reports, and basic formulas
• Excellent communication and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and problem-solving ability

Work Environment

• Combination of office and warehouse setting
• Regular interaction with warehouse operations and cross-functional teams
• Moderate to high noise levels in warehouse areas

Physical Requirements

• Ability to sit, stand, and walk for extended periods
• Frequent use of computers and communication devices

EEO Statement

Staci Americas provides equal employment opportunities (EEO) in accordance with all applicable laws and regulations.

Pay: $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Do you have experience using Microsoft Excel for reporting, including formulas (e.g., VLOOKUP, pivot tables)?
• Do you have at least 2 years of experience in a customer service, account support, or B2B environment?
• Do you have experience working in a warehouse, logistics, or 3PL environment?
• Have you managed customer orders from entry through fulfillment and shipment?
• Are you comfortable working in a role that requires coordination between office and warehouse operations?

Work Location: In person

Salary : $29