Account Director_ Hybrid (Dayton NJ Area)

Position Summary

This role serves as the senior commercial leader responsible for shaping account strategy, elevating customer experience, and ensuring long-term partnership success across multiple sites. The Key Account Director will directly influence our approach to client engagement and service delivery, driving standardization, consistency, and excellence across all locations.

Key Responsibilities

•Own the commercial and strategic direction for our top five accounts, ensuring alignment between client goals and our service offerings.

•Develop and execute multi-year account plans focused on retention, growth, and continuous improvement.

•Conduct Core Objective reviews to deeply understand client priorities and ensure we remain proactive in anticipating needs and offering solutions.

•Provide dotted-line leadership to the CS teams across each site, ensuring consistent performance and alignment to strategic account goals.

•Standardize customer experience (CX) practices across all relevant sites to create a unified, best-in-class approach.

•Monitor account health through regular check-ins, performance analytics, and relationship pulse assessments.

•Serve as the primary point of escalation for all top-tier accounts, resolving issues quickly with a solution-oriented mindset.

•Lead and present Quarterly Business Reviews (QBRs), ensuring data-driven insights and strategic recommendations.

•Build and maintain strong executive-level relationships with client stakeholders, fostering trust and partnership.

•Collaborate closely with operations, finance, and leadership teams to ensure seamless service delivery and commercial alignment.

•Identify risks, opportunities, and trends affecting account performance and proactively develop action plans.

•Negotiate pricing, contracts, and commercial terms to ensure mutually beneficial outcomes.

Qualifications

•Bachelor’s degree in business, Supply Chain, Logistics, or a related field (or equivalent experience).

•7 years of experience in account management, client success, or customer operations within a 3PL, logistics, or fulfillment environment.

•3 years of people leadership experience preferred.

•Proven experience in key account management or director-level roles within 3PL, logistics, supply chain, or related industries.

•Strong strategic thinking capability with the ability to translate client needs into operational and commercial requirements.

•Exceptional communication, presentation, and negotiation skills, with demonstrated success managing senior-level client relationships.

•Highly organized, self-starter mentality with a track record of driving initiatives across multi-site or matrixed organizations.

•Comfortable rolling up sleeves in a hands-on environment while maintaining a strategic, big-picture perspective.

•Ability to identify solutions, remove barriers, and lead cross-functional teams without direct authority.

What We’re Looking For

•A strategic leader who excels in relationship management and long-term partnership development.

•Someone who can influence without authority, inspire collaboration, and elevate standards across multiple sites.

•A proactive problem-solver with exceptional follow-through and a passion for delivering world-class customer experience.

•An individual with strong commercial acumen, resilience, and the ability to thrive in a fast-paced, dynamic 3PL environment.

Work Environment

•Remote & Office / Warehouse Mix: This job operates in a warehouse environment.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements are representative of the knowledge, skill, and /or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the

essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear.

The employee is frequently required to stand, walk, and sit.

Travel

• 25% of travel as dictated by position

EEO Policy: Staci Americas provides equal employment opportunities (EEO) to all employees and applicants for employment

without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements,

Staci Americas complies with applicable state and local laws governing nondiscrimination in employment in every location in

which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring,

placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.