Help Desk Support

**** Sorry no third party candidates ****

Location: Irvine, CA

Schedule: Monday – Friday | 4:30 AM – 1:30 PM

Employment Type: 6-Month Contract-to-Hire

Position Overview

We are seeking a dependable and customer-focused Help Desk Support Technician to join our IT team in Irvine, CA. This individual will serve as the first point of contact for end users, providing technical support and troubleshooting for desktop, application, account access, and system-related issues. The ideal candidate will have strong Windows support experience, excellent communication skills, and a passion for delivering outstanding customer service.

This is an onsite position requiring an early morning shift from 4:30 AM to 1:30 PM.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for end users via phone, email, chat, and ticketing systems.
• Troubleshoot and resolve hardware, software, operating system, and account-related issues.
• Support Windows 11 environments, including desktop and laptop troubleshooting.
• Assist users with Azure Single Sign-On (SSO) access and authentication issues.
• Create, document, track, and resolve incidents and service requests through ticketing platforms.
• Manage and prioritize support tickets while meeting established service level agreements (SLAs).
• Escalate complex technical issues to appropriate teams when necessary.
• Maintain accurate documentation of troubleshooting steps, resolutions, and user interactions.
• Assist with user onboarding, account provisioning, and access management.
• Collaborate with Infrastructure, Security, and Systems teams to resolve technical issues and improve support processes.

Required Qualifications

• 2 years of Help Desk, Service Desk, or Desktop Support experience.
• Strong experience supporting Windows 11 environments.
• Experience with Azure SSO (Single Sign-On) and user account troubleshooting.
• Experience using ticketing systems such as ServiceNow, Jira Service Management, or similar platforms.
• Strong troubleshooting, problem-solving, and customer service skills.
• Excellent verbal and written communication abilities.
• Ability to work independently in a fast-paced support environment.

Preferred Qualifications

• Experience supporting Microsoft Intune.
• Familiarity with Microsoft Entra ID (Azure AD).
• Experience with device management, endpoint administration, and user provisioning.
• Exposure to Microsoft 365 administration and cloud-based environments.

What We're Looking For

• Strong customer-service mindset with excellent communication skills.
• Ability to multitask and manage competing priorities.
• Reliable, punctual, and comfortable working an early morning schedule.
• Team player who enjoys solving technical problems and helping end users succeed.