Clinical Case Manager

Operation Breakthrough is a not-for-profit organization that helps children who are living in poverty develop to their fullest potential by providing them a safe, loving and educational environment. Operation Breakthrough strives to support and empower the children’s families through advocacy, referral services and emergency aid.

Job Summary

The Clinical Case Manager works collaboratively with an interdisciplinary team to support caregivers in meeting their mental health, functional, and family-stability goals. This role provides short-term clinical intervention, care coordination, and crisis support while helping families navigate complex systems and access the resources they need.

Minimum Qualifications:

• Master’s Degree in Social Work, Marriage and Family Therapy, Professional Counseling or related field


• Knowledge of the clinical impact of trauma, attachment, diversity, and poverty 


• Previous experience in case management, social services, behavioral health, or working with families in high-need communities 


• Demonstrated ability to provide trauma-informed, culturally responsive support 


• Strong communication, organization, and time management skills 


• Ability to work both independently and collaboratively in a fast-paced environment 


• Demonstrated knowledge of community resources and ability to support families in addressing social determinants of health 

Preferred (but not required):

• Clinical licensure or working toward licensure 


• Experience in medical social work or behavioral health settings 

Essential Responsibilities:

• Collaborate with Family Advocates, Adult Therapists, educators, and interdisciplinary team members to support families holistically 


• Provide short-term individual clinical case management to caregivers seeking mental health support 


• Work alongside Family Advocates to take on and manage high-acuity Care Coordination cases, providing direct support to stabilize families and guide them through crisis until they transition back to ongoing support


• Provide intervention and support during periods of high acuity, addressing functional, behavioral, and mental health needs while navigating multiple systems 


• Respond to client crises and provide therapeutic support, including assessment and intervention related to suicidal risk, behavioral challenges, and other urgent needs, ensuring appropriate resources and warm handoffs 


• Facilitate psychoeducational and support groups for caregivers and support parent engagement initiatives 


• Advocate for families by assisting with access to resources and navigating systems such as healthcare, housing, and education 


• Maintain timely and accurate documentation in the EHR and other agency systems, including intakes, assessments, progress notes, and treatment plans 


• Track client progress and outcomes to support program evaluation and continuous improvement 


• Participate in weekly interdisciplinary team meetings and consultations (child, adult, speech, occupational, and music therapy) to support a collaborative and accountable team culture 


• Build and maintain partnerships with community organizations to expand accessible services for families 


• Serve as the point of contact for higher education institutions regarding practicum and internship students, including onboarding and coordination with supervising staff 


• Maintain appropriate professional boundaries and adhere to ethical standards of practice 


• Participate in weekly supervision (agency and clinical, as applicable) and maintain licensure requirements 


• Engage in ongoing professional development opportunities 

Additional Expectations:

• Maintain flexibility to meet the needs of families, including occasional evenings or participation in family engagement events 


• Support a culture of equity, inclusion, and respect in all interactions with families, staff, and community partners 


• Ability to respond effectively in crisis situations and adapt to changing needs 

WORKING CONDITIONS

Indoor office environment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required in this role.

Operation Breakthrough is an Equal Opportunity Employer. Employment with Operation Breakthrough is “At Will”.