Behavioral Health Quality Coordinator

Under the direction of the Director of Quality and Patient Relations, the Behavioral Health Quality Coordinator serves as the primary contact for patient and family advocacy. This includes responding to patient and family complaints and coordinating and facilitating departmental responses in accordance with hospital policy and state and federal requirements. Responsible for data collection and abstraction of information from the medical record and entering data into databases for reporting to regulatory agencies. Performs basic analysis for opportunities for improvement and identification of trends. Accesses patient satisfaction data from external databases and formats to useful information for end users. Assists the Director in incident management reviews and reporting to a variety of regulatory agencies.

Key Responsibilities

• Conduct patient advocacy by responding and addressing patient and families' expectation of care concerns and facilitating expectation of care concerns that meet 24-hour resolution.
• Route and respond to expectation of care concerns for grievance investigation, respond to patient/family in accordance with regulatory guidelines.
• Collect data by abstracting pertinent information from the medical record for defined quality indicators. Assist in the identification and improvement of quality metrics as needed.
• Report patient satisfaction results on a monthly and quarterly basis.
• Enhance patient care experience through meaningful analysis of data in efforts to identify opportunities for improvement.
• Assist with incident management and reporting to the Justice Center, OMH, OASAS, and DOH.
• Assist the Director of Quality and Patient Relations with other functions as necessary.

Requirements:

• Bachelor's Degree or three years' experience in healthcare preferably behavioral health required
• Interact effectively with patients, families, and management.
• Strong written and oral communication skills required.
• Proficient in Microsoft office products including Microsoft Excel required.
• Ability to interpret data, charts, and graphs.

Other Requirements:

• Frequent contact with patients, families and community members.
• Skilled in both written and oral communication. Frequent communication with regulatory agencies.
• The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull less than 10 pounds, and occasionally lift, carry or push/pull up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to perform activities that require fine motor skills. The employee is frequently required to do repetitive motion, hear, reach, sit, and speak. The employee is occasionally required to walk.
• Specific vision abilities required by this job include color vision, far vision, and near vision.