What are the responsibilities and job description for the Shelter Supervisor (Day Shift) position at St Vincent De Paul?
JOB DESCRIPTION
Title: Shift Supervisor
Department: Washington Street Interim Housing Community 551
Reports to: Operations Manager
FLSA Status: Non-Exempt
Position Summary:
Reporting to the Operations Manager at a St. Vincent de Paul Interim Housing Community, the Shift Supervisor will be responsible for operating a safe and welcoming closed campus shelter for men and women. The Shift Supervisor will guide the shelter team in safe operations including orienting new team members to shelter procedures, guidelines and expectations. This individual will supervise a team of Service Coordinators in the day-to-day work of the program and will work in partnership with security personnel and case management staff to make decisions in the best interest of the safety of the entire group. The ideal candidate has leadership experience working as part of a team of staff and volunteers and can think and act quickly when there is a need to pivot or address an emergency. In addition, this position requires strong organizational skills and effective written and verbal communication. This representative must be energetic, resourceful, and reliable with strong interpersonal skills and a passion for working with vulnerable populations. The right person will exhibit the demonstrated ability and desire to maintain and promote an organized, safe, and efficient work environment. This candidate will ensure that effective and thorough communication is maintained between shelter residents, staff, volunteers, security, law enforcement, and leadership.
Hiring Requirements of the role:
- High School Diploma, GED or equivalent
- 1 years of previous experience working with homeless populations or individuals facing poverty, trauma, mental illness, or behavioral health challenges.
- Ability to stand, walk, sit and bend for extended periods, lift and carry items up to 50 pounds.
Preferred Skills and Qualifications:
- Current CPI (Crisis Prevention) certification OR ability to become certified within 90 days of employment
- Current CPR, First Aid, Triage training and certifications OR ability to become certified within 90 days of employment
- Current Level One Fingerprint Clearance or eligibility to obtain one in your first 90 days of employment.
- Excellent communication, organization skills, and ability to interact with and provide guidance to residents, staff, and volunteers required.
- Quick-thinking and dependable leadership skills with experience in shelter environments.
- Strong organizational and communication skills, with a passion for supporting vulnerable populations.
- Resourceful and capable of maintaining a safe and efficient overnight environment, even in unexpected or challenging situations.
Specific Duties:
- Ensure that all residents adhere to practices that create a restful, peaceful, and safe environment and redirect as needed
- Ensure that complete and accurate ongoing electronic records of residents and services are entered by shelter staff
- Monitor schedules, timecards, attendance and punctuality of team members
- Ensure appropriate labelling, storage, and return of resident property has been performed by staff
- Model and assist team members to verbally de-escalate residents as needed
- Address escalating resident concerns when necessary
- Coordinate incident intervention with other staff and security when needed
- Appropriately document and inform leadership of any incidents, facility needs, staff, resident, or volunteer concerns
- Ensure that the setting up of sleeping materials and resident spaces is according to floor plan and promotes a sanitary environment
- Maintain a sanitary, neat and organized workspace
- Ensure that food and beverage items have been ordered and are available for service
- Assign service of available food and beverage items when needed
- Ensure that linens and towels are laundered and sufficient stock is available
- Complete shift staffing communication at the end of every shift
- Attending staff meetings, training, and agency events as requested or required
- Other duties as identified by manager
About St. Vincent de Paul:
The Society of St. Vincent de Paul is dedicated to feeding, clothing, housing, and healing individuals and families in our community who have nowhere else to turn for help. As important, SVdP provides meaningful opportunities for volunteers to serve their neighbors in need with love and compassion.
As an employer, the Society of St. Vincent de Paul knows the importance of exceeding the expectation of being an “equal opportunity employer”. As an organization, we are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the guests we serve within St. Vincent de Paul. SVdP does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, and any other characteristics.
Equal Opportunity Employer including Disability/Vets