Service Coordinator

Job Title: Service Coordinator

Department: 551 Washington IHC

Reports To: Shelter Manager

FLSA Status: Non-Exempt – Full time

Safety Sensitive: Yes

About the Role:

The St. Vincent de Paul temporary Weather Relief Shelter Program will begin May 1st and is scheduled to end October 31st. Reporting to the Weather Relief Shelter Manager, the

Shelter Coordinator will be responsible for working in partnership with other shelter and security staff to operate a safe and welcoming Weather Relief Shelter Program.

This includes assisting with setting up and cleaning up as needed, monitoring the shelter check-in line, assisting with the check-in process, and entering guest information into the database. The Shelter Coordinator will orient new guests to shelter guidelines and expectations while connecting them to appropriate resources available. The ideal candidate has a working knowledge of social services and housing opportunities available. In addition, this position requires strong organizational skills and effective written and verbal communication. This representative must be energetic, resourceful, and reliable with strong interpersonal skills and a passion for working with vulnerable populations. They will exhibit the demonstrated ability and desire to maintain and promote an organized, safe, and efficient work environment.

This individual will partner with other shelter and security personnel to make decisions in the best interest of the safety of the entire group. This requires the ability to think and act quickly when there is a need to pivot or address an emergency.

Responsibilities:

• Maintain accurate electronic records of incoming and exiting guests
• Monitor check-in process and line
• Accept, label, and properly store property for overnight guests
• Verbally de-escalate guests when escalation requires intervention
• Coordinate incident intervention with other staff and security when needed
• Appropriately document and inform leadership of any incidents or facility needs
• Monitor guests to ensure safety, comfort, dignity, and respectful environment standards are maintained for all
• Ensure that all guests adhere to practices that create a restful and dignified environment
• Set up sleeping materials and guest spaces according to floor plan and COVID-19 guidelines
• Coordinate volunteer participant engagement
• Support volunteer experience through being available to answer questions, provide directions, and support through direct assistance
• Maintain a sanitary, neat and organized workspace
• Stock food and beverage items as needed
• Serve available food and beverage items to guests when needed
• Attend staff meetings, trainings, and agency events as requested or required
• Other duties as identified by Weather Relief Shelter Manager and/or Shelter Lead
• Participate in and serve as a model for SVdP’s Culture of Philanthropy, and ensure SVdP volunteers feel welcomed and appreciated *

* Volunteer engagement and appreciation, as well as Culture of Philanthropy participation are part of all job descriptions at SVdP, and a very important part of the organizational culture and values

Hiring Requirements Qualifications:

• High School Diploma, GED or equivalent
• Level one Fingerprint clearance card (Or ability to obtain within first 90 days of employment)
• 6 months’ experience in related field, or in-person costumer service (Related field includes working with vulnerable populations in a temporary shelter environment, non-profit, social services…etc.) 
• Ability to stand, walk, sit, bend, lift 50 pounds during shift
• Ability to read, comprehend, and communicate orally and in writing required. (English)

Preferred Skills and Qualifications:

About St. Vincent de Paul:

Equal Opportunity Employer including Disability/Vets

The Society of St. Vincent de Paul is dedicated to feeding, clothing, housing and healing individuals and families in our community who have nowhere else to turn for help. As important, SVdP provides meaningful opportunities for volunteers to serve their neighbors in need with love and compassion.

As an employer, the Society of St. Vincent de Paul knows the importance of exceeding the expectation of being an “equal opportunity employer”. As an organization, we are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the guests we serve within St. Vincent de Paul. SVdP does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, and any other characteristics.