Nonprofit Salesforce Administrator

Job Title: Nonprofit Salesforce Administrator

Department: Technology Strategy

Reports To: Director, Technology Integration

FLSA Status: Exempt

Local Candidates only (Phoenix, AZ or surrounding valley) No remote work available

Job Summary:

The Society of St. Vincent de Paul harnesses the power of community and partnerships to feed, clothe, house and heal individuals and families in our community who have nowhere else to turn for help. As important, SVdP provides meaningful opportunities for volunteers to serve their neighbors in need with love and compassion. 

The Nonprofit Salesforce Administrator will play a pivotal role in optimizing and maintaining St. Vincent de Paul’s Salesforce platform to enhance our marketing, philanthropy, and community volunteering organizations. You will collaborate closely with cross-functional teams to gather requirements, implement solutions, and provide ongoing training and support to end-users. By leveraging your expertise, you will drive data integrity, streamline processes, and contribute to improved customer satisfaction and operational efficiency. Ultimately, your work will empower our organization to deliver exceptional community engagement through a robust and scalable Salesforce system.

Skills and Traits:

• Commitment to, and passion for, the organization’s faith-inspired mission of serving those in need.
• Creative and strategic thinker; a person who is capable of finding ways to devise and accomplish goals within the context of organizational priorities.
• Positive, collaborative, service-oriented attitude.
• Hard-working, goal-oriented self-starter.
• Ability to set and work towards goals, in collaboration with SVdP leadership. 
• Comfortable in an environment in which there is a commitment to meeting ambitious goals and measuring progress.
• Exceptional ability to build meaningful relationships based on trust, honesty, and humanity; great facility with honest communication and conversation.
• An accomplished leader, who can maintain the trust of those in his or her organization and teach others to do the same.

Responsibilities:

• Serve as a leader and model for SVdP’s Culture of Philanthropy and ensure SVdP volunteers feel welcomed and appreciated.
• Manage and maintain the Salesforce platform, including user setup, profiles, roles, and permissions to ensure secure and appropriate access.
• Customize Salesforce objects, fields, page layouts, workflows, validation rules, and process automation to align with business requirements.
• Develop and maintain reports and dashboards to provide actionable insights for support teams and management.
• Align Salesforce development and maintenance to the operational and strategic priorities of SVdP advancement, including marketing, philanthropy and community engagement.
• Collaborate with stakeholders to gather requirements, communicate technology strategies, design solutions, and implement enhancements that improve donor engagement processes.
• Participate in the planning and development of the Salesforce roadmap.
• Encourage collaboration between departments, ensuring transparency and alignment to advancement goals and strategies.
• Collaborate with department leads and users to develop documentation and SOPs.
• Provide training and support to Salesforce users to maximize platform adoption, minimize process inconsistencies, and align projects, priorities, and goals.
• Implement efficient processes and technologies to accelerate development cycles and improve IT project management.
• Develop and maintain rigorous quality assurance processes to minimize errors and ensure IT projects meet the highest technological standards before release.
• Troubleshoot and resolve Salesforce-related issues promptly to minimize disruption to business operations.
• Monitor data quality and perform regular audits to maintain accuracy and consistency within the Salesforce database.
• Proactively detect and address security vulnerabilities to protect organizational data and maintain trust with users and stakeholders.
• Stay current with Salesforce releases and best practices to recommend and implement new features that benefit the organization.

Minimum Qualifications:

• Bachelor’s degree in information technology, Business Administration, or a related field OR 4 years of progressive experience in a related field

(Related fields include Computer Science, Management Information Systems (MIS), Data Analytics or Data Science, Information Systems Management, Software Engineering, Computer Engineering, Business Information Systems, Operations Management, Project Management)

• 3 years’ Experience with Salesforce reporting, dashboards, and workflow automation tools.

Preferred Qualifications:

• Salesforce Platform Administrator Certification or similar credential. 

(Similar credentials include Salesforce Certified Platform App Builder, Salesforce Certified Platform Developer, or Salesforce Certified Nonprofit Cloud Consultant (NPC), Salesforce Certified Platform Administrator II, or Salesforce Certified Architect)

• Proven experience as a Salesforce Administrator or in a similar role managing Salesforce in a business environment.
• Experience working in the nonprofit industry.
• Experience with Salesforce Nonprofit Success Pack (NPSP) or Nonprofit Cloud (NPC)
• Strong understanding of Salesforce configuration, customization, and data management.
• Knowledge of integration tools and APIs related to Salesforce.
• Familiarity with Salesforce Data Cloud and its features.
• Familiarity with Agentforce and Agentforce Guardrails.

Physical Requirements: