Case Manager

Company Title: Healthcare Navigator

ABOUT US

Join the St. Vincent de Paul team, where what you do is much more than just a job—it’s a cause. Our staff members are true partners in our mission to help those impacted by poverty achieve their full potential. Their job satisfaction comes from knowing that their work each day has a positive impact on people’s lives. If you are the type of person who is excited and motivated by the idea of doing good for others, and our community, come join us! We are looking for high-energy staff members willing to share a commitment for our cause in a workplace filled with other caring people. We offer you a competitive salary, generous benefits, a culture where learning and growth is encouraged, a workplace where employees are highly valued and, most of all, an opportunity to be passionate about what you do every day. We are growing and looking for a passionate person to join our team!

SUMMARY

Veteran Housing Services Health Care Navigators provide services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. The Veteran Housing Services Health Care Navigators provide a case management function and care coordination, health education, interdisciplinary collaboration, coordination, and consultation. Veteran Housing Services Healthcare Navigators do not provide health care and instead work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team. The Health Care Navigator will act as a liaison between the SSVF grantee and the VA or community medical clinic and works with a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans.

The Veteran Housing Services Health Care Navigator works closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, and administrative specialists, and case management personnel. The Veteran Housing Services Health Care Navigator works within this team to provide timely, appropriate, Veteran centered care equitably. The Veteran Housing Services Health Care Navigator works collaboratively with the team and the Veteran to identify and address system challenges for enhanced care coordination as needed.

PRIMARY DUTIES

• Conduct assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others.
• Assess the Veteran's strengths, limitations, risk factors, and internal/external support and service needs to optimize the Veteran's ability to access and maintain health care services.
• Enter data in HMIS or equivalent system and the client file in a timely and complete manner.
• Works closely with Veterans to assist them in communicating their preferences in care and personal health-related goals to facilitate shared decision making of the Veteran’s care.
• Serve as a resource for education and support for Veterans and families and help identify appropriate and credible resources and support tailored to the needs and desires of the Veteran.
• Act as an advocate for the client, integrating the Veteran’s cultural values into their care plan. Assist in monitoring progress towards established goals.
• Regularly consult with other team members to address the needs of the Veteran.
• Identify systemic barriers within the organization, communicate with organizational leadership about these barriers, and work collaboratively to find viable solutions. Provides subject matter expert consultation to staff and community providers on the specialty area of practice.
• Modifies services to meet the needs of Veterans best and coordinates services with other organizations and programs to assure such services are complementary and comprehensive; directs activities to maximize effectiveness, efficiency, and continuity of care for Veterans.
• Participate effectively in team meetings, case conferences, and related activities. Collaborates with multidisciplinary team members in a manner that enhances the coordination of comprehensive Veteran care.

SECONDARY DUTIES

• Complies with all applicable training requirements.
• Complies with all company safety, personnel and operational policies and procedures.
• Complies with work schedule to ensure effective operations of Agency programs.
• Contributes positively as a member of a productive and cooperative team.
• Performs other duties as necessary to fulfill the mission of the Society of St. Vincent de Paul Baltimore

QUALIFICATIONS

• Bachelor’s level social worker or related experience is required.
• 2 years of experience in a health care or social services area of practice working with Veterans is preferred.
• In depth knowledge of the health care resources in the community available for the veteran population, especially services and programs offered by the VA
• Have basic knowledge of severe and persistent mental illness and substance abuse
• Ability to form partnerships in the community and seek out community resources
• Strong oral and written communications
• Strong organizational, time management, and data management skills
• Proven ability to work effectively both individually and as part of a team
• Ability to multi-task and problem solve under pressure
• Ability to provide positive customer service to difficult populations