What are the responsibilities and job description for the Volunteer Manager position at St. Vincent de Paul District Council of Cincinnati?
Volunteer Manager
For over 150 years, St. Vincent de Paul – Cincinnati (SVDP) has served residents of greater Cincinnati by providing essential services and resources to those in need. The Events and Partnership Assistant plays an integral role in supporting SVDP’s engagement efforts by assisting the External Relations team with events, drives, and partnerships that fuel SVDP's mission.
Position Summary
The Volunteer Manager plays a key role in overseeing and expanding SVDP’s volunteer programs, including support for Sweet Cheeks Diaper Bank. Working with the Volunteer team, this role manages and enhances the volunteer experience across recruitment, onboarding, engagement, and retention. This hands-on, fast-paced role requires a collaborative, proactive, and highly organized professional with strong interpersonal and problem-solving skills, capable of managing multiple priorities while advancing SVDP’s mission. This is an in-person role, Tuesday through Saturday, with occasional evenings and additional weekend hours, primarily for special events.
Key Responsibilities
Volunteer Management
- Oversee volunteer operations, ensuring effective engagement, appropriate coverage, and strategic support in alignment with SVDP’s mission.
- Partner closely with team members to align priorities, share responsibilities, and maintain consistency in processes, communication, and the volunteer experience across all programs.
- Manage volunteer scheduling for individuals and groups to ensure adequate coverage for programs, distributions, events, and drives.
- Maintain calendars related to volunteer shifts and group service projects.
- Ensure accurate recordkeeping and uphold data integrity within the volunteer database.
- Track and report on volunteer participation, trends, and engagement metrics, providing insights to guide planning and decision-making.
- Collaborate across departments to align volunteer resources with programmatic needs and organizational goals.
- Maintain volunteer spaces and resources, ensuring they are organized, functional, and welcoming.
Recruitment
- Coordinate volunteer recruitment efforts, responding to inquiries and conducting outreach to schools, parishes, corporations, and community groups.
- Build and maintain relationships with community partners to support ongoing volunteer engagement and program growth.
- Represent SVDP at volunteer fairs, community events, and outreach opportunities.
- Collaborate on the development of promotional materials and communications to support volunteer recruitment and engagement.
Onboarding
- Ensure compliance with all volunteer requirements including background checks, Safeguarding training, and necessary documentation prior to service.
- Oversee the volunteer onboarding process, ensuring a positive and welcoming experience that prepares volunteers for success in their roles.
Engagement & Retention
- Implement strategies to promote volunteer engagement, satisfaction, and retention, including ongoing communication, recognition, and appreciation initiatives.
- Maintain consistent communication with volunteers, including thank-you messages, updates, and information on opportunities for continued involvement.
- Gather feedback and recommend improvements to enhance the volunteer experience.
- Plan volunteer appreciation events and other engagement activities.
- Prepare newsletters, email updates, and other communications to keep volunteers informed and connected.
- Perform additional duties as assigned, including special projects and initiatives.
Additional Support
- Perform additional duties as assigned, including special projects and initiatives.
Skills
- Strong leadership and collaboration skills, with the ability to work effectively in a shared management structure.
- Highly organized and detail-oriented, with excellent time management and the ability to prioritize multiple responsibilities efficiently.
- Excellent verbal and written communication skills, with a professional and customer-focused approach.
- Mission-driven and skilled at working with diverse volunteers and community partners, fostering positive relationships and engagement while serving neighbors in need.
- Dependable, punctual, and accountable.
Qualifications
- Bachelor’s degree in nonprofit management, communications, or a related field preferred.
- 3–5 years of experience in volunteer management; experience in nonprofit operations, or community engagement is a plus
- Proficiency with volunteer management systems or CRM database is preferred.
- Demonstrated passion for SVDP’s mission and a strong commitment to community service.
- Safeguarding certification, or willingness to obtain upon hire.
- Valid driver's license and ability to travel locally in accordance with job duties.
Physical Requirements
- Ability to stand, walk, and bend for long periods of time.
- Ability to lift and carry items weighing up to 25lbs.
The Society of St. Vincent de Paul-Cincinnati District Council provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, St. Vincent de Paul complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.