What are the responsibilities and job description for the Patient Accounting Advocate Specialist - Patient Accounting -18 position at St. Rose Hospital?
Job summary
Job description/Responsibilities: Full Time - 40 hours
AM Shift
APPROXIMATE PAY RANGE:
$28.76 - $34.34
Job Summary:
Serves as St. Rose Hospital [SRH] point of contact for collection of onsite payments [prior to hospital services as well as on existing patient account balances]. Assists patients with inquiries on the Uninsured/Charity and MediCal eligibility process, explaining documentation needed and referring to other resources when applicable. Answers patient/guarantor questions on current account balances. Promotes a positive hospital image to patients, visitors and physicians by adhering to the SRH Core Values of Service-Partnership-Community-Compassion-Excellence.
Duties and Responsibilities:
1. Calculates and generates patient estimate using benefits, charges and contract information. Enters required documentation into hospital computer system.
2. Explains patients liability estimate to patient and family.
3. Accepts upfront and current payments from patients and guarantors. Logs payment, produces receipt and prepares deposit records within SRH cash handling policy and procedure.
4. Explains Payment Plan options to patient and enrolls in Payment Plan as appropriate. Provides timely follow-up for Charity and other payment approval processes and assist patient in understanding of what documents are needed for application process.
5. Partners with MediCal Vendor to assist patient with any related questions.
6. Follows HIPAA guidelines at all times, maintaining patient confidentiality of all information.
7. Demonstrates appropriate problem solving and interpersonal skills.
8. Completes projects as assigned by Patient Account Leadership.
9. Maintains acceptable Quality Assurance score of >90% weekly.
10. Ensures Charity Application work queue is reviewed every thirty [30] days and appropriate next steps are taken.
- High school graduate or equivalent preferred.
- 5 years of Medi-cal & Managed Medi-cal billing.
- Claim appeals (CIF's).
- Acute care facility and sub-acute billing preferred.
- Excellent customer service skills.
- Attention to detail.
- Proficient in typing [minimum 45 wpm].
- Knowledge of medical terminology.
- Spanish preferred.
Experience: Minimum 1 Year
Job Family: Business and Financial Operations Occupations
Occupations: Business Operations Specialists, All Other
Degree Required: High School Diploma/Ged Or Higher
Salary : $29 - $34