Health Services Coordinator

Job Description

Position Title: Health Services Coordinator.

Department: Health Services.

Classification: Non-Exempt.

FTE: 1.0.

Work Schedule: The standard 40-hour work schedule is Monday - Friday, 8:00 am - 5:00 pm; flexible work arrangements can be proposed and are subject to approval by HR and relevant supervisors. Off during college observed holidays. No weekend, evening, or on-call responsibility at this time.

Work Location: On Campus.

Hourly Rate: $22 - $25.

Essential Job Duties

• Coordinate Health Services operations.
• Manage front desk reception, including triaging phone calls, scheduling appointments, maintaining calendars and appointment schedules as needed.
• Respond to Health Services emails and voicemails as assigned.
• Maintain privacy regulations with student medical record maintenance.
• Stay up to date on knowledge and guidelines related to the Family Educational Rights and Privacy Act (FERPA).
• Coordinate the release of information for records requests from students and alumni per HIPAA guidelines.
• Act as primary resource for student-focused communications, including text message, email, and OleCare Portal operations.
• Act as intermediary with Health Services and other offices, including Information Technology, Registrar, Admissions, Business Office, etc.
• Perform business management for clinic operations, including receivables, payables, and deposits for Health Services.
• Act as primary contact for Health Services vendor contracts, as assigned.
• Act as Minnesota Immunization Information Connection (MIIC) Administrator.
• Monitor missing required health information and send out reminders, place registration holds and remove holds as indicated.
• Train on and maintain electronic health records (EHR) functions, schedules, and statistics.
• Assist with training new employees on the EHR.
• Act as internal liaison for EHR-related issues (outages, downtime procedures, communication with vendor on support tickets, etc.).
• Assist with creating and maintaining social media accounts.
• Complete daily correspondence and maintain current student files.
• Maintain inventory control of materials/supplies/medications and purchase as needed.
• Purchase and maintain office supplies.
• Coordinate and implement immunization clinics and special events.
• General Responsibilities.
• Assist department in acting as a confidential liaison for students.
• Process documents, build databases and forms, accumulate and tabulate statistics, enter data and distribute reports, draft and transcribe correspondence, training materials, protocols, etc.
• Assist with directing students to proper resources.
• Attend meetings.
• Maintain and update the Health Services website in collaboration with the Director.
• Other Duties.
• Support, respect, and commit to embracing diverse backgrounds, values, and points of view to build a strong and inclusive community.
• Complete and meet deadlines for required training and performance management cycle.
• Maintain Basic Lifesaving (BLS) certification.
• Supervise student workers as assigned.
• Perform other duties as assigned.
  

Supervision Received And Exercised

• Reports to the Director of Health Services.
• This position supervises student workers.
  
  

Required Qualifications

• Education: Associate’s degree or equivalent experience in a medical office. BLS/CPR certification or ability to obtain certification upon hire.
• Experience: 3 years clinic medical administrative experience.
• Skills: Customer service, written communication, and verbal communication.
  
  

Preferred Qualifications

• Education: Associate’s degree in business administration, administrative support, or in another similar relevant field.
• Experience: Experience in a college health clinic setting.
  
  

Prerequisites

• Employment in this position is conditioned upon successful completion of a background check which may include: criminal background checks, reference checks, verification of work history, verification of any required academic credentials, licenses, and/or certifications, a motor vehicle check, verification of DOT certification, a credit check, employment eligibility verification, and/or a pre-employment physical. Whether a background check is deemed successfully completed will be at the sole discretion of St. Olaf College.Please note, St. Olaf College reserves the right to conduct periodic background checks at its sole discretion.
  
  

Disclaimer

• This position may require you to report early, stay late or work different shifts depending on staffing levels. It may also require you to perform all essential job functions whenever needed and during campus emergencies when necessary.
• This job description is for general information purposes.It is not intended to list all duties and responsibilities of the position.This job description is subject to change at any time by St. Olaf College, with or without prior notice.
• Review of applications begins immediately and continues until the hire is complete. We accept only online applications.
  
  

About Us

Join Our Community - Work at St. Olaf!

Founded in 1874, St. Olaf College is a residential, coeducational liberal arts college with approximately 3,000 students and 800 faculty and staff. The college is located on a picturesque 300-acre campus in Northfield, Minnesota, a vibrant, historic river town of 20,000 located 45 minutes south of culturally rich and diverse Minneapolis and St. Paul.

The college offers an academically rigorous, nationally ranked liberal arts education that fosters the development of the whole person in mind, body, and spirit and emphasizes learning in an inclusive and globally engaged community. We encourage applications from candidates committed to multicultural understanding and the enrichment of our diverse community.

The college offers a comprehensive benefits package, including a 9% retirement match, contributions to eligible employees' health savings accounts, a significant tuition discount (up to a 90% reduction) at ACM, GLCA, and ELCA colleges and universities for employees' children, and generous paid time off. For a full review of the college's benefits, please see the summary of our benefits here: https://wp.stolaf.edu/hr/benefits/

To provide a safe and secure educational environment, St. Olaf College verifies the accuracy of all credentials presented by applicants and conducts a criminal background check on every new hire.

A summary of the Flexible Work Policy for staff: https://wp.stolaf.edu/hr/flexible-work-policy/

A link to our Community and Belonging page: https://wp.stolaf.edu/equity-inclusion/

A virtual campus tour: https://www.stolaf.edu/multimedia/play/?p=483

An overview of Northfield: https://wp.stolaf.edu/admissions/visit/northfield/

An overview of the Twin Cities: https://wp.stolaf.edu/admissions/visit/twincities/

For Staff Application Assistance

hrstaff@stolaf.edu

507-786-3068

For Faculty Application Assistance

facultysearch@stolaf.edu

507-786-3356

Nondiscrimination Policy

St. Olaf College does not discriminate on the basis of sex, race, color, creed, national origin, gender identity, gender expression, sexual orientation, age, religion, disability, marital status, veteran status, or status with regard to public assistance. St. Olaf College prohibits discrimination and harassment based upon these and any other legally protected status in any education program or activity that it operates, including in admissions and employment.

Inquiries about this nondiscrimination policy may be referred to St. Olaf College's Director of Equal Opportunity, the U.S. Department of Education’s Office for Civil Rights, or both. St. Olaf's Director of Equal Opportunity (who serves as the College's Title IX, Title VI, and Section 504 Coordinator) is Pamela McDowell, Tomson Hall, mcdowell@stolaf.edu , (507) 786-3465.