Retail Coordinator - Security Operations Center (Full-Time)

Retail Coordinator (Security Operations Center)

Location: Pittsburgh, PA – Whitehall Area
Position Type: In-Person / Onsite
Schedule: Full-Time, Overnights (Weekends Included)
Pay Rate: $16.75 per hour

Position Overview

We are seeking a professional and detail-oriented Retail Coordinator to work onsite at a 24/7 Security Operations Center (SOC) in the Pittsburgh–Whitehall area. This is not a remote position. The Retail Coordinator plays a critical role as the first point of contact for security-related calls, monitoring systems, and coordinating responses to incidents across multiple locations.

This position requires constant alertness, strong communication skills, and the ability to manage multiple tasks in a fast-paced, high-responsibility environment. Cross-training opportunities for additional security-related roles may be available.

Key Responsibilities

• Answer and manage high-volume inbound and outbound calls within the Security Operations Center
• Coordinate security responses and staffing for various retail and remote locations
• Monitor CCTV and alarm systems for remote sites
• Accurately document incidents, calls, and actions taken
• Communicate with clients, field personnel, and emergency responders (police/fire) using professional phone etiquette
• Maintain situational awareness and remain alert at all times during shifts
• Navigate multiple computer systems and security software platforms simultaneously
• Demonstrate strong attention to detail and sound judgment when evaluating incidents
• Work collaboratively with internal teams to identify issues and improve operational efficiency
• Maintain strict confidentiality and comply with security protocols

Qualifications & Requirements

• High School Diploma or equivalent (required)
• Strong attention to detail and ability to multitask
• 1–2 years of data entry experience (required)
• Experience using multi-line or soft phone systems (required)
• 1–3 years of customer service experience (preferred)
• Minimum 1 year of high-volume call center, dispatch, or 911 communications experience (preferred)
• Prior security or monitoring experience is a plus
• Familiarity with access control, fire, or burglary systems is a plus
• Must be professional, dependable, and punctual
• Must be able to work overnight shifts, weekends, holidays, and extended hours as needed
• Ability to obtain and maintain a background clearance

What We Offer

• Comprehensive onsite training, including Remote Security Officer certification
• Stable full-time overnight schedule
• Opportunities for cross-training and advancement within security operations
• A meaningful role supporting safety and security operations

Equal Opportunity Employer

PA #188

Why St. Moritz?

Are you looking for a rewarding career in the security industry? Join St. Moritz Security Services, Inc., a well -established company with over 43 years in the industry.

No security program can be successfully implemented without quality people to execute the program.

The ST. MORITZ DIFFERENCE is our PEOPLE.

From the first level security officer to the CEO, St. Moritz is committed from the top down to provide the highest level of service possible.