Referral Coordinator

This job was posted by https://idahoworks.gov : For more information,

please see: https://idahoworks.gov/jobs/2462248

Assist clinic with connecting patient to required community resources.

The Referral Coordinator manages referral initiated by the primary care

provides, assembles the necessary information, including the patients

clinical, demographic and insurance details, in accord with

recommendations or protocols from specialists. This may include assuring

the availability of test results recommended for a specific referral.

This position will also link patients with community resources to

respond to social service needs. Tracks and supports patients when they

obtain services outside the practice, follows-up with patients within a

few days of an emergency room visit or hospital discharge.

**Essential Job Functions:**

• Maintain ongoing tracking and appropriate documentation of referrals
  
  

to promote team awareness and ensure patient safety.

• Ensure complete and accurate registration, including patient
  
  

demographic and current insurance information.

• Assemble information concerning patient\'s clinical background and
  
  

referral needs. Per referral guidelines, provide appropriate

clinical information to specialist.

• Assist patients in problem solving potential issues related to the
  
  

health care system, financial or social barriers (e.g., request

interpreters as appropriate, transportation services or prescription

assistance).

• Be the system navigator and point of contact for patients and
  
  

families.

• Identify and utilize cultural and community resources.
• Establish and maintain relationships with identified service
  
  

providers.

• Ensure that referrals are addressed in a timely manner.
• Remind patients of scheduled appointments via mail or phone.
• Maintains confidentiality of all hospital and patient information at
  
  

all times. Follows HIPAA regulations and policies.

• Communicate with patients, families and co-workers in person, in
  
  

writing and on telephone.

• Regular and predictable attendance is an essential job function.
  
  

**Minimum Qualifications:**

• High school diploma required
• Accredited Medical Assistant preferred
• One year experience in a healthcare/clinic setting preferred
• Strong customer service skills, effective verbal and written
  
  

communication skills.

JOINT POSITION, Full time, 34 hours per week

CVH is EOE