IT Infrastructure Engineer

This job was posted by https://idahoworks.gov : For more information,

please see: https://idahoworks.gov/jobs/2465459

The IT Infrastructure Engineer is responsible for maintaining the sites

technology environment, ensuring reliable performance of all systems and

networks in alignment with the direction of the health systems

Technology strategy. Additionally, it provides end user support (Tier 2)

to employees by assisting with hardware and software issues as directed

by local leadership, troubleshooting technical problems, and offering

guidance on system use.

Working closely with aligned cross-functional (Technology, Informatics,

Application) IT teams and various other departments, the engineer

resolves incidents, installs and configures devices (access points,

routers, hardware, etc.), and delivers solutions that foster

productivity, while strictly adhering to established health system

protocols and security standards. Emphasizing responsive customer

service and technical expertise, the IT Infrastructure Engineer helps

ensure a seamless and secure user experience throughout the

organization.

**Essential Job Functions:**

• Maintain reliable performance of all systems and networks in
  
  

alignment with health system technology strategy.

• Provide end user support for hardware and software issues,
  
  

troubleshooting technical problems as directed by local leadership.

• Collaborate with cross-functional IT teams and other departments to
  
  

resolve incidents and deliver effective solutions.

• Install and configure devices such as access points, routers, and
  
  

other hardware to support workplace productivity based on

organizational priority.

• Adhere strictly to established health system protocols and security
  
  

standards.

• Emphasize responsive customer service and technical expertise to
  
  

ensure a seamless and secure user experience.

**Minimum Qualifications:**

• **Education:** Associate degree in Information Technology or related
  
  

field (or equivalent experience).

• **Experience:**
• Minimum 2 years in desktop/end-user support, preferably in
  
  

healthcare.

• Strong knowledge of Windows OS, Microsoft Office Suite, and common
  
  

healthcare applications.

• Familiarity with Active Directory, remote support tools, and
  
  

ticketing systems.

• **Skills:**
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical skills.
  
  

Joint position, Full time

CVH is EOE