Patient Access Registrar

Patient Access Registrars perform all registration and hospital admission functions across St. Mary’s Health or Clearwater Valley Health locations.  Collect patient and insurance information essential for clean claims billing, collect patient co-payments and cost share, verify insurance eligibility, process admissions, transfers and discharges.  Provide required patient and transfer information to medical staff and enter into the electronic medical record.  Obtain patient signatures on hospital, clinic, and CMS-required forms.  Greets patients and visitors in a friendly and courteous manner.   Demonstrates respect and understanding of confidentiality for patients, staff and others. Maintains HIPAA Privacy Standards and follows all clinic and hospitals policy and procedures, as well as federal and state regulations governing the registration process. 

Essential Job Functions:

•  Register and direct patients through the Emergency Department, outpatient, and clinic registration areas of all hospital and clinic locations.
• Collect demographic and insurance information at the point of service
• Verify insurance coverage to ensure accurate billing.
• For uninsured patients, refer to Financial Counseling to identify and link potential payer coverage. 
• Collects pre-arranged or self-pay deposits, and point of service copayments
• Obtain patient signature on all required registration forms (i.e., Consent, Health Risk Assessments, and other CMS-required forms).
• Scan insurance and identification cards into the Electronic Medical Record.
• Communicate to clinical departments the patient information relevant to patient advocacy and care, as obtained through the registration process.
• Provides excellent customer service and supports the patient experience
• Completes mandatory training
• A certain degree of creativity and latitude is required
• Familiar with standard concepts, practices, and procedures within the Patient Access industry
• Relies on experience and judgment to plan and accomplish goals. 
• Competent to meet age specific needs of the unit assigned
• Performs other related duties as assigned
• Maintains confidentiality of all hospital and patient information at all times. Follows HIPAA regulations and policies.
• Communicates with patients, physicians, families and co-workers in person and on telephone.
• Regular and predictable attendance is an essential job function.

Minimum Qualifications:

• High School diploma or equivalent preferred 
• Minimum of 1 year customer service preferred
• One year of experience and/or education in front office procedures preferred
• Proficient in business office practices and computer applications
• Exhibits excellent written and verbal communication skills, with a focus on customer service and the patient experience.
• Knowledge of current government and commercial payers and payment methodologies.
• Prior medical office and/or hospital business office experience highly desirable
• Basic medical terminology preferred
• Ability to adapt to a rapidly growing and changing work environment 

Work Environment:

• St. Mary’s and Clearwater Valley Health operates 24 hours per day each day of the year; operational needs of departments may require that you be available to work all shifts, weekends and holidays to meet the needs of the patients.
• St. Mary’s and Clearwater Valley Health Clinic locations have operation hours based on locations and patient needs therefore availability to work all clinic shifts, weekends and holidays as appropriate for location will be expected and required.
• Work is normally performed in a typical interior work environment

Physical Requirements:

• Majority of shift spent sitting.
• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work with equipment and manipulate equipment settings, computer keyboard, etc.

SMH is EOE