What are the responsibilities and job description for the Oculoplastic Surgical Coordinator position at St. Luke's Cataract & Laser Institute?
Oculoplastic Surgical Coordinator
Location: The Villages
Position Type: Full-Time
We are seeking a professional, organized, and patient-focused Oculoplastic Surgical Coordinator to support our growing oculoplastic service line in The Villages.
This role serves as the primary non-clinical liaison between the physician, patient, clinic, and ASC, helping ensure a seamless experience from surgical scheduling through post-operative follow-up. The ideal candidate will be highly organized, detail-oriented, and comfortable guiding patients through both functional and cosmetic surgical pathways with clarity and professionalism.
Position Summary
The Oculoplastic Surgical Coordinator is responsible for overseeing the coordination of oculoplastic surgical patients from scheduling through post-operative follow-up. This position supports patient preparation, communication, workflow efficiency, and overall operational consistency for the oculoplastic service line.
About the Position
- Coordinate all oculoplastic surgeries in alignment with provider availability and ASC capacity
- Schedule related appointments, including pre-operative and post-operative visits, and ensure proper sequencing of surgical encounters
- Review insurance benefits and help provide patients with clear information regarding anticipated out-of-pocket costs, including distinctions between cosmetic and medically necessary procedures
- Review pre-operative and post-operative instructions with patients and ensure they understand expectations, timelines, and recovery requirements
- Serve as the primary point of contact for patient questions and concerns throughout the surgical process
- Communicate with clinic, ASC, and front desk teams to support continuity of care and timely follow-up on items such as authorizations, clearances, and patient readiness
- Support financial counseling and upfront collections in coordination with established practice workflows
- Track surgical volume, cancellations, and conversion trends and share relevant information with leadership as needed
- Identify barriers or gaps in the surgical coordination process and recommend workflow improvements
- Support standardization of surgical coordination processes as the oculoplastic program continues to grow
What do we look for?
- High school diploma or equivalent required
- Experience in surgical scheduling, patient coordination, or a related healthcare role preferred
- Excellent written and verbal communication skills
- Strong organizational skills, follow-through, and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Ability to learn and effectively use practice management software, EHR, scheduling systems, and other operational tools
- Ability to maintain strict patient confidentiality and appropriately handle sensitive patient and financial information
- Ability to learn and understand the clinical language, patient pathways, and workflow needs of oculoplastic surgery, including both functional and cosmetic services
- Project professionalism in presentation and demeanor at all times and represent St. Luke’s positively to patients, the public, and the organization. This individual should be a strong communicator, highly dependable, and committed to delivering an excellent patient experience through clear coordination and compassionate support.
The Benefits of working for St. Luke's:
- Opportunity to build a career with a longstanding, reputable organization
- Leadership and Career Advancement opportunities
- Competitive wages and certification bonuses
- Medical, Dental, Vision, Life Insurance, 401(k) with Employer Match, Paid Time Off, and Holiday Pay
- Monday – Friday work week
- Weekends and Holidays off
See more benefits at http://www.stlukeseye.com/careers/benefits/
We are an Equal Opportunity Employer and a Drug Free Workplace
We participate in the E-Verify Program