What are the responsibilities and job description for the Scheduling Coordinator | Personal Injury position at NEO Surgical Group?
Scheduling Coordinator
Position Overview
NEO Surgical Group is seeking a highly organized and detail-oriented Scheduling Coordinator to join our growing healthcare team. This role plays a critical part in ensuring efficient patient scheduling, seamless office operations, and an exceptional patient experience in a fast-paced medical environment.
The ideal candidate is professional, dependable, and comfortable communicating with patients, providers, and staff while managing multiple priorities throughout the day.
Key Responsibilities
Position Overview
NEO Surgical Group is seeking a highly organized and detail-oriented Scheduling Coordinator to join our growing healthcare team. This role plays a critical part in ensuring efficient patient scheduling, seamless office operations, and an exceptional patient experience in a fast-paced medical environment.
The ideal candidate is professional, dependable, and comfortable communicating with patients, providers, and staff while managing multiple priorities throughout the day.
Key Responsibilities
- Coordinate and manage patient appointment scheduling accurately and efficiently
- Communicate with patients, physicians, and internal staff regarding scheduling needs, updates, and appointment confirmations
- Utilize HIPAA-compliant systems, including Athena One EMR, to schedule, update, and maintain patient appointments
- Maintain accurate patient records while ensuring confidentiality and compliance with privacy regulations
- Answer incoming calls, respond to emails, and handle appointment-related inquiries professionally and courteously
- Verify appointment details, insurance information, and patient demographics as needed
- Assist with general administrative duties including filing, documentation, and office support tasks
- Collaborate with clinical and administrative teams to improve scheduling workflows and patient flow
- Ensure compliance with office policies, medical scheduling protocols, and regulatory requirements
- Previous experience in medical scheduling, healthcare administration, or a related healthcare role preferred
- Knowledge of medical terminology and medical office procedures
- Experience with scheduling software and EMR systems; Athena One experience strongly preferred
- Strong organizational skills with exceptional attention to detail
- Excellent verbal and written communication skills
- Ability to multitask, prioritize responsibilities, and perform efficiently in a fast-paced environment
- Professional demeanor with strong customer service skills
- Bilingual candidates are encouraged to apply