Call Center Representative

Job Title: Call Center Representative

Location: St. Louis, MI

Job Type: Full-Time

Are you friendly, motivated, and passionate about delivering outstanding service? Join our growing team at a fast-paced optometry office with seven locations, where we are committed to exceptional patient care and fostering a workplace built on a strong foundation of values.

We’re seeking a full-time Call Center Representative who is a team player ready to contribute to our positive reputation. Optical experience is a plus but not required—we’re excited to train the right candidate!

Our practice is built on a strong foundation of values that guide how we work, interact, and serve. As part of our team, you’ll be expected to embody these core principles, which are integral to maintaining a positive and productive workplace. These values reflect our commitment to excellence, personal growth, and delivering exceptional patient care:

· Contribute to Our Positive Reputation: Build trust and loyalty with patients, team members, and the community by providing exceptional service and maintaining a professional, polished appearance.

· Humbly Confident: Lead with confidence and a willingness to learn and grow.

· Pursue Excellence: Strive to exceed expectations in all aspects of your role.

· Exude Professional Maturity: Demonstrate accountability, poise, and integrity in all interactions.

Responsibilities:

· Answer incoming phone calls professionally and address patient inquiries.

· Schedule appointments efficiently to ensure smooth patient flow.

· Verify insurance benefits and co-pays accurately.

· Process payments for services and products over the phone.

· Coordinate patient referrals to specialists as needed.

· Update and maintain patient records with accuracy and confidentiality.

· Collaborate with team members to support seamless office operations.

· Assist in additional tasks and projects as assigned by management.

Qualifications:

· Previous experience in a customer service or administrative role (preferred).

· Strong communication and interpersonal skills.

· Proficiency in basic computer applications (e.g., Microsoft Office Suite, email, and scheduling systems).

· Ability to multitask and work efficiently in a fast-paced environment.

· Exceptional attention to detail and organizational skills.

· Friendly demeanor and commitment to providing outstanding patient care.

· Willingness to learn and adapt to new processes.

· Prior experience in an optometry or healthcare setting is a plus but not required.

What We Offer:

· Competitive salary and benefits package.

· Weekly payroll.

· Opportunities for professional development and growth.

· A supportive and collaborative team environment.

· Discounts on eyewear and eye care services.

How to Apply:

If you’re a proactive and detail-oriented leader passionate about creating a positive impact in a healthcare setting, we’d love to hear from you! Please submit your resume by applying through Indeed or by completing an application at any of our locations.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $29,952 - $39,891