Front Desk and Lobby Attendant

POSITION SUMMARY

This is a non-exempt position of routine difficulty involving customer service, operating and multi-line telephone system, routing telephone calls and directing clients while maintaining and providing a safe and secure environment for employees and visitors and visitors of the building. Position requires professionalism, timeliness, organization and the ability to learn and explain SLHA policies.

SLHA residents and program participants are encouraged to apply.

REQUIRED QUALIFICATIONS:

• Education: High School Diploma with the ability to use a computer

DUTIES AND RESPONSIBILITIES

Essential Functions:

• Skill in greeting all SLHA visitors and staff with a professional demeanor. Ensures all visitors ae signed in via applicable sign-in protocol.
• Ability to answer, screen and direct telephone calls from tenant/owners, residents, partners, and the general public in a prompt, courteous and professional manner. Provides basic information regarding all programs.
• Ability to ensure that the front desk and lobby area are clean and professional looking. Notifies appropriate SLHA staff person if any issues arise.
• Ability to work cooperatively with SLHA staff members. This includes but is not limited to the following:

1. Being alert to the safety of the building
2. Notifying immediate supervisor of inappropriate behavior and policy violations
3. Maintaining client/participant confidentiality
4. Being accountable to any supervisor or SLHA Key Leadership Team member that makes a reasonable request
5. Never leave the front desk unattended and remain until staff coverage is obtained

• Ensures adherence to SLHA visitor and customer service policies and procedures.
• Ability to receive and distribute all packages that are delivered to the front desk daily.

Other Duties and Responsibilities

• Ability to use SLHA computer system to obtain basic client information.
• Ability to order supplies for the department on a monthly basis.
• Performs other related duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work effectively and professionally with visitors, callers and other staff in order to create a welcoming environment.
• Skill in handling difficult visitors and callers with tact and diplomacy.
• Good English usage skills, grammar, spelling punctuation, etc.
• Knowledge of PC usage and various software packages, including Microsoft Office.
• Ability to monitor multiple activities simultaneously.
• Knowledge of modern systems, telephone techniques and skill in the use of telephone equipment/features.

BENEFITS

Your total compensation is more than the dollars you receive in your paycheck. In addition to a competitive salary, SLHA also offers:

• Medical Plans
• Dental Plan
• Vision Plan
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Flexible Spending Accounts for medical or dependent care
• Paid CLE and Bar Dues
• Paid Time Off, Vacation, Sick, Personal and Holidays
• 401(a) employer contribution equal to 12.7% of annual salary

SLHA is a qualifying employer for the Public Service Loan Forgiveness Program