What are the responsibilities and job description for the Senior Membership Sales and Service Executive (Full Time) position at St. Louis CITY SC?
Job Title: Senior Membership Sales and Service Executive
Who CITY is:
St. Louis CITY is more than just the newest local MLS soccer team, we have quickly become the heartbeat of St. Louis and are leading the frontier of an emerging cultural renaissance. Join our growing family of 500 visionaries in a fun and fast-paced work environment that provides unmatched potential for new ideas, personal growth, and immediate impact.
Who you are:
CITY provides a progressive and supportive workplace that lets YOU be YOU. We value unique experiences and perspectives, and we hire employees who leverage their differences to add value. Feel the impact of your ideas come to life as you join in the thunderous roar of 22,500 impassioned fans at our state-of-the art facility.
What CITY does:
Join us today in the mission of uniting the St. Louis Region and redefining what it means to be a soccer team.
Role Summary:
St. Louis CITY SC is seeking a Senior Membership Sales amp; Service Executive to drive Season Ticket Member retention, revenue growth, and long-term relationships while serving as a leader within the Membership Sales amp; Service team.
This role manages a portfolio of Season Ticket Members while taking on additional responsibilities across team development, intern oversight, member events, and CITY2 group sales and matchday execution.
What You'll Do:
- Manage and grow a portfolio of Season Ticket Members with a focus on retention, relationship building, and revenue generation.
- Achieve established goals across retention, new sales, upselling, cross-selling, referrals, and other ticket products.
- Build meaningful member relationships through calls, emails, meetings, matchday interactions, events, and other personalized touchpoints.
- Identify client needs through discovery and recommend appropriate ticket products, experiences, and solutions.
- Provide a high level of service while proactively addressing member questions, concerns, and account needs.
- Serve as a leader and resource within the Membership Sales amp; Service team, sharing best practices and supporting the development of teammates.
- Assist with onboarding, training, roleplays, and other team development initiatives.
- Provide day-to-day oversight, coaching, and project direction for Membership Services interns.
- Assist with the planning, setup, and execution of Season Ticket Member events and matchday experiences, serving as an on-site lead when needed.
- Help develop CITY2 group sales concepts and strategies to drive attendance, revenue, and fan engagement.
- Assist with CITY2 group sales efforts and lead the execution of select group experiences and activations on matchday.
- Take ownership of select department projects, campaigns, and initiatives.
- Maintain accurate account information, activities, and opportunities within the organization's CRM system.
- Work cross-functionally with internal departments to deliver a high-level experience for members and fans.
What We're Looking For:
- 3 years of ticket sales, membership services, sports, entertainment, hospitality, or related sales and service experience preferred.
- Demonstrated success achieving sales, retention, revenue, and activity goals.
- Strong consultative sales and relationship-building skills.
- Ability to manage complex customer conversations and identify revenue opportunities.
- Demonstrated leadership qualities and an interest in coaching and developing others.
- Strong communication, organization, and time-management skills.
- Self-motivated with the ability to take ownership of projects and responsibilities.
- Ability to balance sales, service, events, and matchday responsibilities in a fast-paced environment.
- CRM and ticketing platform experience preferred.
- Ability to work evenings, weekends, matches, and events as required.
St. Louis CITY SC is building a team that is passionate about their work, the success of our Club, and the growth and revitalization of our region. We desire people who hold themselves and others accountable and are driven by setting new standards for fan engagement.
TKFC LC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.