Workforce Consultant

Position Summary

The Workforce Consultant provides career services, employment assistance, and workforce development support to customers seeking employment, career advancement, and training opportunities. This position assists individuals in achieving employment goals through career counseling, job placement assistance, referrals to training programs, and effective utilization of AI technologies and CRM systems.

Essential Duties and Responsibilities

· Provide comprehensive career and employment services to customers.

· Conduct customer assessments to identify employment, education, skills, training, and career development needs.

· Develop individualized employment and career plans that support customer goals.

· Provide career counseling and guidance utilizing labor market information and career pathway resources.

· Assist customers with resume development, interview preparation, job search strategies, and employment readiness activities.

· Connect customers with available employment opportunities and employer recruitment initiatives.

· Facilitate job matching and employment placement activities.

· Refer customers to occupational skills training, credential programs, apprenticeships, educational opportunities, and supportive services.

· Maintain regular contact with customers to monitor progress toward employment and training goals.

· Coordinate services with employers, educational institutions, training providers, and partner organizations.

· Assist customers in overcoming barriers to employment and successful workforce participation.

· Utilize AI-powered tools and technologies to improve customer engagement, career exploration, and service delivery.

· Maintain accurate customer records, case notes, service activity documentation, and outcome tracking within the CRM system.

· Monitor customer progress and performance indicators through reporting and case management tools.

· Ensure confidentiality, data integrity, and adherence to organizational policies and procedures.

· Participate in staff meetings, training activities, and professional development opportunities.

· Support workforce center operations and team initiatives.

· Provide exceptional customer service to all customers.

· Perform other duties as assigned.

Minimum Qualifications

· Associate degree required; Bachelor's degree preferred in Business, Human Resources, Workforce Development, Education, Social Services, or a related field.

· Two (2) years of experience in career services, workforce development, employment services, case management, education, or related field preferred.

Pay: $42,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $42,000 - $45,000