Guest Service Representative

Located in the heart of downtown Boulder’s natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment experiences for our associates! With a commitment to luxury, sustainability, and exceptional service, we strive to be a sanctuary of relaxation, a hub for adventure, and a thoughtful steward of our environment. Our team's passion for hospitality and unwavering dedication to exceeding guest expectations set us apart as the premier destination for those seeking a world-class hospitality experience.

St Julien Hotel & Spa is looking for an outgoing and service-oriented Guest Service Representative to join our Front Desk team! In this role, you will be responsible for providing excellent guest service to those checking in and out of the Hotel, and helping to ensure that our guests have an overall luxurious and memorable experience!

Essential Job Functions:

• Understand the importance of and adhere to Four Star/Four Diamond/Preferred service standards.
• Be able to perform all duties required in PBX, Reservations, and Front Desk.
• Welcome guests to the Hotel and check them in, in a friendly yet efficient manner.
• Book Hotel reservations promptly and accurately.
• Enter data into computer system (including some minor accounting functions).
• Handle guest concerns and complaints and keep Manager/supervisor notified of relevant issues.
• Maintain an up-to date knowledge of all property details, amenities, and special events in order to accurately answer a wide variety of guest questions.
• Coordinate with Concierge and Valet staff to provide seamless guest service.
• Remain knowledgeable of current Hotel staff in order to correctly direct phone transfers.
• Complete a daily shift audit and balance all account settlements, charges, etc. to the property management system.
• Other duties as requested by supervisor.

Qualifications:

• Previous customer service experience required. Luxury hospitality experience strongly preferred.
• Must be able to stand for several hours at a time and have excellent verbal/written communication skills, general computer knowledge, and should be proficient using MS Office products.
• Ideal candidate is someone who can balance working at a quick, steady pace while always maintaining a warm and guest-focused demeanor.
• Flexible availability is required. Interested candidates must be able to work weekends and holidays.

Perks & Benefits:

• Medical, dental, and vision insurance options*
• Paid time off (PTO)*
• Paid holidays (including associate's birthday)*
• Paid sick leave
• Aflac supplemental insurance options
• 401(k) with Company match
• RTD EcoPass
• 50% employee discount in Spa and restaurant
• Discounted associate room rate

* Requires Full Time employment status
Participation in, and eligibility for, certain perks/benefits is subject to applicable waiting periods and eligibility requirements

FULL TIME POSITIONS AVAILABLE

APPLICATION DEADLINE: 01/31/2025

As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check.