What are the responsibilities and job description for the Customer Service Representative - Ortho/Spine Office position at St. Joseph's Health?
Employment Type
Full time
Shift
Description:
Services and maintains the needs of their customer service base. Receives and responds to inquiries and provides appropriate follow
through and response. Orchestrates and meets the needs of their customer group.
Education, Training, Experience, Certification And Licensure
Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of
expertise.
Special Equipment, Skills Or Other Requirements
Typing skills required, along with PC experience. Must possess strong communication and interpersonal skills. Abilities in math,
principles of record keeping and strong organizational skills are necessary.
Work Environment And Hazards
Clinical Setting. Exposure Class I or II; service specific.
Physical Demands
Sedentary work: standing, walking and sitting for prolonged periods of time – repetitive motion of hands, fingers and wrists.
Work Contact Group
All services, employees, medical staff, patients, visitors, vendors, and various regulatory and professional agencies.
Supervised By
Administrative Coordinator, Office Coordinator, Manager
Supervises
N/A
Career Path
Unspecified
General Performance Criteria: Customer Service Representative
Expectations
Exceeds Meet Below
Primary Role Responsibilities
Displays Commitment To The Hospital Mission
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Full time
Shift
Description:
- Mission Statement:
- We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
- To be world-renowned for passionate patient care and outstanding clinical outcomes.
- In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.
Services and maintains the needs of their customer service base. Receives and responds to inquiries and provides appropriate follow
through and response. Orchestrates and meets the needs of their customer group.
Education, Training, Experience, Certification And Licensure
Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of
expertise.
Special Equipment, Skills Or Other Requirements
Typing skills required, along with PC experience. Must possess strong communication and interpersonal skills. Abilities in math,
principles of record keeping and strong organizational skills are necessary.
Work Environment And Hazards
Clinical Setting. Exposure Class I or II; service specific.
Physical Demands
Sedentary work: standing, walking and sitting for prolonged periods of time – repetitive motion of hands, fingers and wrists.
Work Contact Group
All services, employees, medical staff, patients, visitors, vendors, and various regulatory and professional agencies.
Supervised By
Administrative Coordinator, Office Coordinator, Manager
Supervises
N/A
Career Path
Unspecified
General Performance Criteria: Customer Service Representative
Expectations
Exceeds Meet Below
Primary Role Responsibilities
- Answering and filtering patient phone calls into the office
- Adheres to established network policy and procedures related to job
- Performs data entry with a working knowledge of the unit specific
- Demonstrates accuracy when performing the primary job function.
- Abides by established Personnel Policies and Procedures.
- Has knowledge of HIPAA rules and regulations and abides by the same.
- Participates and or assists with the orientation of new or existing staff.
- Participates in Staff and Employee meetings.
- Participates in voluntary and required in-service and education programs.
- Participates in Performance Improvement by identifying areas needing
Displays Commitment To The Hospital Mission
- Observes customer service standards.
- Demonstrates excellent communication skills.
- Understands/applies a team concept.
- Adheres to hospital confidentiality statement.
- Additional
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.