911 Dispatcher

The role of a 911 Communication Telecommunicator is pivotal in managing both emergency and non-emergency calls for service. Telecommunicators are responsible for dispatching police, fire, and emergency medical services, making it a high-stress position that requires professionalism and dedication. Operators handle various calls from the public concerning law enforcement, fire emergencies, medical crises, and after-hours utility issues. They must make swift, precise decisions that can greatly affect public safety outcomes. Furthermore, teamwork is essential, as operators are expected to assist colleagues during less busy times or when handling lower-priority tasks. This essential role often requires operators to work during natural disasters, such as hurricanes or other significant events.

Essential Functions:

The following outlines the primary duties, responsibilities, and required skills for a Telecommunicator:

• Perform data entry and retrieval using multiple law enforcement computer systems.
• Maintain up-to-date knowledge of applicable laws and regulations.
• Uphold strict confidentiality concerning any information acquired during employment.
• Respond appropriately under the pressure of life-and-death situations.
• Demonstrate strong verbal and written communication skills.
• Work rotating shifts, including evenings, nights, weekends, and holidays; be available for extended shifts, emergency callouts, and on-call situations when needed.
• Efficiently assess and prioritize multiple tasks.
• Operate a telephone and radio console to handle emergency and non-emergency services and complaints.

Requirements:

• High school diploma from an accredited school or GED equivalent.
• Must be a U.S. citizen.
• Be at least 18 years of age.
• Able to work rotating 12-hour shift assignments, including holidays, weekends, and declared state of emergency events.
• Must pass a thorough background screening, polygraph examination, and drug screen.

Special Requirements:

To ensure competency, each operator must complete and pass a computer-based assessment that evaluates the following areas:

Decision-making: The ability to make quick, accurate decisions in emergency situations.

Data Entry MT: Skill in accurately hearing and recording information.

Call Summarization: Proficiency in listening, understanding, and succinctly summarizing information.

Memory Recall and Numeric): Capability to learn and recall relevant information.

Prioritization: The skill to identify and differentiate between immediate assistance needs.

Spelling: A demonstrated proficiency in spelling.