What are the responsibilities and job description for the Automotive Service Advisor/Writer position at St. Helens Auto Center CDJR?
Join the Winning Team at St. Helens Auto Center CDJR!
Are you ready to love where you work?
At St. Helens Auto Center CDJR, we don’t just service vehicles. We build relationships, exceed expectations, and create customers for life. As our dealership continues to grow, we’re looking for an experienced, customer-focused Service Advisor who is passionate about delivering exceptional service and thrives in a fast-paced, team-oriented environment.
If you’re a motivated professional who enjoys helping people, solving problems, and being rewarded for your performance, this is the opportunity you’ve been waiting for!
Why You’ll Love Working Here
We believe our employees are the driving force behind our success. When you join our team, you’re joining a dealership that invests in your future, values your expertise, and provides real opportunities to grow your career.
Compensation & Schedule
- Base pay plus commission
- Expected earnings: $55,000 to $95,000 annually, based on performance
- Full time, Monday through Friday, 8:00 am to 5:00 pm
What We Offer
- Competitive compensation
- Health, Dental & Vision Insurance
- Life Insurance
- 401(k) with Company Match
- Paid Time Off
- Parental Leave
- Employee Assistance Program
- Professional Development & Tuition Reimbursement
- Paid Manufacturer Training
- Career Advancement Opportunities within our growing dealership group
- Positive, supportive leadership and an outstanding team culture
What You’ll Do
As the face of our service department, you’ll create an exceptional experience for every customer while helping our team deliver outstanding results.
You’ll:
- Welcome customers with professionalism and enthusiasm
- Listen carefully to customer concerns and accurately document repair needs
- Prepare detailed repair orders and explain recommended services clearly
- Provide accurate estimates and obtain repair authorizations
- Communicate with technicians to ensure efficient, high-quality repairs
- Keep customers informed throughout the repair process
- Recommend maintenance based on manufacturer guidelines and vehicle needs
- Verify warranty coverage, recalls, and service contracts
- Schedule appointments and help maintain an efficient service workflow
- Resolve customer concerns with confidence and professionalism
- Build lasting customer relationships that drive loyalty and repeat business
- Consistently deliver exceptional Customer Satisfaction (CSI) results
We’re Looking For Someone Who:
- Enjoys helping customers and exceeds expectations
- Excels in a fast-paced, high-volume service environment
- Communicates confidently and professionally
- Is organized, dependable, and detail-oriented
- Can multitask while providing an outstanding customer experience
- Takes pride in building trust and long-term customer relationships
- Is motivated by success and committed to continuous improvement
Requirements
- 2 years of experience as a Service Advisor at a franchised dealership
- Valid driver’s license and acceptable driving record
- Comfortable with dealership management systems ([CDK, Reynolds & Reynolds, Dealertrack, or similar])
- Ability to pass a pre-employment background check [and drug screen]
Preferred Qualifications
- Chrysler, Dodge, Jeep, or Ram experience
- Stellantis/Mopar certifications
- Bilingual (English/Spanish) is a plus
Join a Team That Invests in You
We’re looking for someone who wants more than just a job. We want a Service Advisor who wants to build a career, be part of a winning team, and make a difference every day.
If you’re driven, professional, and ready to bring your experience to a dealership that recognizes and rewards excellence, we’d love to hear from you.
Apply today through Indeed and take the next step in your automotive career with St. Helens Auto Center CDJR!
Please note: All resumes must be submitted through Indeed to be considered for this role.
St. Helens Auto Center CDJR is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every team member has the opportunity to succeed. If you need a reasonable accommodation during the application process, please let us know.
Pay: $50,300.00 - $90,800.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
Salary : $50,300 - $90,800